Dispatcher

Penguin Air, Plumbing & Electrical; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly pay

401(k) with company match

Holiday pay, vacation pay, & paid time

Company events

Health benefits

Job summary

Penguin Air, Plumbing & Electrical is seeking a Dispatcher to coordinate technicians and customers, ensuring every job runs smoothly in a fast-paced office environment.

You will schedule, update, and manage dispatch details, acting as the main point of contact for technicians and maintaining clear communication with customers throughout the day.

Qualifications

• 1+ year of dispatch, scheduling, or customer service experience preferred.
• Trades or service industry experience a plus.
• Strong communication and multitasking skills.
• Organized with strong attention to detail.

Responsibilities

• Schedule technicians for appointments based on availability, skillset, and location.
• Track call volume and technician status to keep the schedule running smoothly.
• Adjust schedules quickly for emergencies, cancellations, or reschedules.
• Keep customers updated on appointment times and any delays.
• Give technicians the job details and directions they need before each call.
• Serve as the main point of contact for technicians throughout the day.
• Keep accurate records of completed jobs, reschedules, and customer feedback.

Skills

Communication skills

Multitasking

Attention to detail

Organized

Education

High school diploma or equivalent

Tools

ServiceTitan

CRM software

Job description

Penguin Air, Plumbing & Electrical is a proud and growing local residential service company. Our strengths are Electrical, Plumbing, and HVAC. Our priority is taking care of our employees who are our biggest assets.Position SummaryAs a Dispatcher, you'll be the one who keeps everything moving, coordinating technicians andcustomers so every job runs smoothly. No two days look the same, and you're the one thinkingon your feet, making sure nothing falls through the cracks.Key Responsibilities• Schedule technicians for appointments based on availability, skillset, and location• Track call volume and technician status to keep the schedule running smoothly• Adjust schedules quickly for emergencies, cancellations, or reschedules• Keep customers updated on appointment times and any delays• Give technicians the job details and directions they need before each call• Serve as the main point of contact for technicians throughout the day• Keep accurate records of completed jobs, reschedules, and customer feedbackWe Offer• Weekly pay with incentives and bonuses• 401(k) retirement with company match• Holiday pay, vacation pay, & paid time off• Company events & parties• Health benefits including medical, dental, vision, life insurance, & long and short-termdisability insuranceRequirementsEducation• High school diploma or equivalent requiredExperience• 1+ year of dispatch, scheduling, or customer service experience preferred• Trades or service industry experience a plus• ServiceTitan or similar dispatch/CRM software experience preferredLicenses/Certifications• Valid driver's license with clean driving record preferredKnowledge, Skills, and Abilities• Strong communication and multitasking skills• Comfortable in a fast-paced environment with shifting priorities• Organized with strong attention to detailPhysical Demands and Conditions• Sitting for extended periods, typing, and using a headsetWork Environment/Travel• Office-based, fast-paced environment• May require occasional evenings, weekends, or on-call availabilityAbility to pass background check and drug screenin