Disptacher

Emergency Air; Chandler (AZ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid Time Off

Paid Sick Time

Dental, Vision, Life insurance

Overtime opportunities

Job summary

Emergency Air in Chandler, AZ is seeking an experienced Dispatcher to join our team. You will keep technicians and customers on track, dispatch based on need and urgency, and help maintain productive schedules in a fast-paced environment.

Responsibilities include coordinating with managers, communicating delays or changes to customers, and logging accurate notes for daily operations. This in-office role offers steady hours and growth opportunities.

Qualifications

• HVAC/home-services dispatching experience preferred.
• ServiceTitan experience required.
• Strong organizational and multitasking skills.
• Excellent phone communication and active listening.
• Reliable attendance and dependable transportation to Chandler office.

Responsibilities

• Dispatch technicians based on customer needs, location, availability and urgency.
• Manage and adjust technician schedules throughout the day.
• Coordinate with managers to maximize productivity and efficiency.
• Communicate arrival times, delays and scheduling changes to customers.
• Answer and schedule incoming service calls and monitor progress.
• Ensure timecards are accurate and complete.
• Coordinate crossover and follow-up appointments.
• Maintain notes and communications in ServiceTitan.

Skills

Dispatching experience

ServiceTitan

Scheduling

Communication

Organizational skills

Education

High school diploma

Tools

ServiceTitan

Job description

4330 W Chandler Blvd Suite 1, Chandler, AZ 85226

Dispatcher – Emergency Air

Join a Team That Keeps Things Moving

Emergency Air is growing, and we're looking for an experienced, energetic Dispatcher to join our Chandler team!

If you're organized, confident on the phone, thrive in a fast-paced environment, and know how to keep technicians and customers on track, this could be a great opportunity for you.

Our Dispatchers are at the center of our daily operations. You'll work closely with our technicians, managers, and customers to make sure calls are handled efficiently, schedules stay productive, and our customers receive the service they need.

At Emergency Air, we believe in working hard, supporting each other, and having some fun along the way. You'll join a team where your work matters and where there's opportunity to build a long-term career.

Pay & Schedule

Pay: $20–$22 per hour + Commission + Overtime

Available Shifts:

7:00 AM–4:00 PM

10:00 AM–7:00 PM

Monday–Friday

• 1 Week of on call every 6-8 weeks

One mandatory Saturday per month, approximately 12 hours of overtime

Full-time, 40+ hours per week

In-office position in Chandler, AZ

Why You'll Love Working Here

• $20–$22/hour + commission
• Overtime opportunities
• Full-time, year-round employment
• Health insurance with an option for 100% company-paid employee premiums
• Dental, vision, and life insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Paid Sick Time
• 6 paid holidays
• Your birthday off with pay
• Career growth opportunities with a growing home services company
• Supportive, energetic team environment
• And yes—we're known for random food, coffee, and music in the office!

What You'll Do

As a Dispatcher, you'll help ensure our technicians are in the right place at the right time while providing an excellent experience for our customers.

You'll be responsible for:

Dispatching technicians based on customer needs, location, availability, and urgency

Managing and adjusting technician schedules throughout the day

Working closely with managers to maximize technician productivity and efficiency

Communicating with customers regarding arrival times, delays, and scheduling changes

Answering and scheduling incoming service calls

Monitoring technician progress and job status throughout the day

Ensuring technician timecards are accurate and completed properly

Coordinating crossover and follow-up appointments

Responding quickly when schedules change or urgent customer needs arise

Keeping accurate notes and communication within ServiceTitan

Working as part of the dispatch team to keep daily operations running smoothly

What We're Looking For

We're looking for someone who is organized, proactive, customer-focused, and comfortable making decisions in a fast-moving environment.

Our ideal candidate has:

Previous HVAC, plumbing, electrical, or other home-services dispatching experience preferred

ServiceTitan experience required

Strong organizational and multitasking skills

Excellent attention to detail

Strong phone communication and active-listening skills

Ability to stay calm and professional when priorities change

Confidence communicating with technicians, managers, and customers

A positive attitude and willingness to be part of a team

Reliable attendance and dependable transportation to our Chandler office

Requirements

High school diploma or equivalent

Ability to work a full-time, in-office schedule

Ability to reliably commute to Chandler, AZ

Ability to work one scheduled Saturday per month

Willingness to complete a background check and drug screening in accordance with applicable state and federal law (THC is not screened)

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. *