Dispatcher

Viewpoint, Inc.; Norcross (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid vacation

401(k) with company match

Career growth opportunities

Job summary

5 Seasons Mechanical, a Thermal Concepts company, is seeking a dispatcher to prioritize service requests, schedule HVAC technicians, and communicate job details to field crews. The role emphasizes strong customer service, organization, and multi-channel communication to ensure timely service delivery.

Ideal candidates have experience in dispatch or scheduling, familiarity with HVAC operations, and proficiency in Microsoft Office and scheduling software.

Qualifications

• High school diploma or equivalent.
• Experience in dispatching or scheduling preferred.
• Experience in HVAC, construction, or service industries is a strong plus.
• Proficiency with Microsoft Office and scheduling software.

Responsibilities

• Receive and prioritize service requests via phone, email, and other channels.
• Schedule and dispatch HVAC service technicians based on availability, skillset, location, and priority.
• Communicate job details, customer information, and special instructions to technicians in the field.
• Monitor technician schedules and adjust for urgent requests.
• Maintain accurate records of service calls, technician status, and customer communications.
• Coordinate with service managers, sales teams, and parts departments to ensure efficient job completion.
• Provide outstanding customer service by addressing questions and keeping customers informed.
• Assist with follow-up communications, appointment confirmations, and schedule updates.
• Support process improvements to increase efficiency and service quality.
• Ensure dispatching activities are completed accurately and in accordance with procedures.

Skills

Dispatching

Scheduling

Customer service

Administrative support

Microsoft Office

Communication skills

Time management

Education

High school diploma

Tools

Outlook

Excel

Word

Scheduling software

Job description

Position Description

5 Seasons Mechanical, a Thermal Concepts company, provides high-quality HVAC services to commercial clients across the region. Our team specializes in the installation, maintenance, and repair of heating, ventilation, air conditioning, and refrigeration systems.

What you'll get

• Competitive pay based on experience and certifications
• Excellent Medical, Dental, and Vision insurance
• Paid vacation and paid Federal holidays
• 401(k) with company match
• Strong career growth opportunities within the Thermal Concepts family of companies
• And more

Position Requirements

What You'll Do

• Receive and prioritize incoming service requests from customers via phone, email, and other communication channels.
• Schedule and dispatch HVAC service technicians based on availability, skillset, location, and job priority.
• Communicate job details, customer information, and special instructions to technicians in the field.
• Monitor technician schedules throughout the day and make adjustments as needed to accommodate urgent requests and changing priorities.
• Maintain accurate records of service calls, technician status, customer communications, and job progress.
• Coordinate with service managers, sales teams, and parts departments to ensure efficient job completion and customer satisfaction.
• Provide outstanding customer service by addressing questions, resolving concerns, and keeping customers informed throughout the service process.
• Assist with follow-up communications, appointment confirmations, and schedule updates.
• Support the department by identifying process improvements that increase efficiency and service quality.
• Ensure dispatching activities are completed accurately and in accordance with company procedures and service standards.

What We're Looking For

• High school diploma or equivalent required.
• Previous experience in dispatching, scheduling, customer service, administrative support, or a related role preferred.
• Experience in HVAC, construction, mechanical contracting, or service industries is a strong plus.
• Familiarity with HVAC systems, terminology, and service operations preferred.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and scheduling or dispatch software.
• Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm, professional, and customer-focused in a fast-paced environment.
• Ability to work collaboratively with technicians, customers, management, and other departments.
• Dependable, proactive, and able to work independently when needed.

Equal Opportunity Employer

Thermal Concepts, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.