Dispatcher

Paycom - ATS; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Paycom - ATS is seeking a Fleet Dispatcher in Phoenix, AZ. The role focuses on dispatching loads, planning driver trips, and maintaining safety and compliance with DOT regulations.

You will coordinate with drivers, customer service, and CSC staff to ensure timely deliveries. Responsibilities include tracking loads, handling paperwork, prioritizing tasks, and maintaining professional communication with all stakeholders.

Qualifications

• High School diploma or equivalent.
• At least 1 year of dispatching or customer service experience.
• Strong verbal and written communication skills.
• Knowledge of DOT regulations and safety standards.
• Ability to prioritize multiple tasks and work independently.
• Maintain confidentiality and professional demeanor.

Responsibilities

• Dispatch loads and plan driver trips to meet load/customer expectations.
• Promote safety in all actions and comply with policies.
• Complete required paperwork accurately and on time.
• Communicate with drivers regarding company and customer requirements.
• Track and trace all current loads in transit and deliveries.
• Prioritize loads for timely delivery and fair driver assignment.
• Assist drivers with route planning and load building.
• Monitor store inventories and support CSC operations.
• Coordinate with CSC Manager and Customer Service Reps as needed.

Skills

Excellent verbal & written comms

DOT regulations knowledge

Prioritization

Confidentiality

Interpersonal skills

Self-starter

Word & Excel proficiency

Education

High School Education or equivalent

1 year dispatching or customer service experience

Job description

Job Details: Job Location: AZ Phoenix - Phoenix, AZ, Salary Range: Undisclosed,

The Fleet Manager is responsible for dispatching loads to our customers.

A Day in the life of a Fleet Dispatcher

• Promote safety in all actions
• Control and complete paperwork as required
• Safely plan driver trips around load/customer expectations and safety guidelines
• Communicate with drivers regarding company and customer requirements
• Relay to customer service any issues that need to be relayed to the customer
• Assisting the drivers in planning routes and building loads
• Prioritize loads for timely delivery
• Track and trace all current loads in transit and deliveries
• Assign loads to drivers in a fair and equitable manner
• Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service/ELD logs throughout their trip to destination
• Communicate with drivers during check-ins throughout pickup, transit, and delivery
• Monitor store inventories
• Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff
• Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required
• Comply with all corporate policies and procedures and all health and safety policies

Additional Responsibilities

• Carry out other duties assigned by CSC Manager as required

Qualifications

Education & Experience

• High School Education or equivalent
• One year experience dispatching or in the customer service area

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills
• Knowledge of DOT regulations, federal and state standards
• Ability to prioritize and manage multiple projects
• Self-starter with detail oriented work habits
• Able to maintain confidentiality
• Display professional demeanor
• Good interpersonal skills; able to work well with wide range of individuals
• Demonstrate dependability through good attendance and adherence to timelines and schedules
• Basic computer skills (word & excel)
• Knowledge of basic company employment policies and procedures

Physical Requirements

• Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity
• Occasional lifting (up to 20 pounds)