Dispatcher

Paycom - ATS; Odessa (TX); On-site; USD 22,000 - 36,000; Full time

Job summary

Paycom - ATS is seeking a Fleet Dispatcher in Odessa, TX. In this role, you will plan driver trips, manage loads, ensure DOT compliance, and communicate with drivers, customer service, and store staff to ensure on-time deliveries.

You will handle paperwork, track loads, and prioritize tasks while maintaining safety standards and professional conduct in a fast-paced office environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year experience in dispatching or customer service.
• Strong communication and organization skills essential.

Responsibilities

• Promote safety in all actions.
• Control and complete paperwork as required.
• Safely plan driver trips around loads and safety guidelines.
• Communicate with drivers about company and customer requirements.
• Relay issues to customer service as needed.
• Assist drivers in planning routes and building loads.
• Prioritize loads for timely delivery.
• Track and trace loads in transit and deliveries.
• Assign loads to drivers fairly and efficiently.
• Assist with fuel transit hours and ELD logs.
• Communicate with drivers during pickups, transit, and delivery.
• Monitor store inventories.
• Maintain a friendly, professional demeanor with staff and customers.
• Coordinate with CSC Manager, Asst. CSC Manager, and reps.

Skills

Excellent communication

DOT regulations knowledge

Multi-task prioritization

Detail oriented

Professional demeanor

Interpersonal skills

Dependability

Attendance & timeliness

Team collaboration

Confidentiality

Problem solving

Education

High School diploma or equivalent

Tools

MS Word

MS Excel

Job description

Job Details:

Job Location: TX Odessa - Odessa, TX 79761, Schedule: 5 days on, 3 days off 8 am to 5 pm in-office and finalize loads from home in the evening

A Day in the life of a Fleet Dispatcher:

• Promote safety in all actions
• Control and complete paperwork as required
• Safely plan driver trips around load/customer expectations and safety guidelines
• Communicate with drivers regarding company and customer requirements
• Relay to customer service any issues that need to be relayed to the customer
• Assisting the drivers in planning routes and building loads
• Prioritize loads for timely delivery
• Track and trace all current loads in transit and deliveries
• Assign loads to drivers in a fair and equitable manner
• Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service/ELD logs throughout their trip to destination
• Communicate with drivers during check-ins throughout pickup, transit, and delivery
• Monitor store inventories
• Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff
• Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required
• Comply with all corporate policies and procedures and all health and safety policies

Additional Responsibilities:

• Carry out other duties assigned by CSC Manager as required

Qualifications:

Education & Experience:

• High School Education or equivalent
• One year experience dispatching or in the customer service area

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills
• Knowledge of DOT regulations, federal and state standards
• Ability to prioritize and manage multiple projects
• Self-starter with detail oriented work habits
• Able to maintain confidentiality
• Display professional demeanor
• Good interpersonal skills; able to work well with wide range of individuals
• Demonstrate dependability through good attendance and adherence to timelines and schedules
• Basic computer skills (word & excel)
• Knowledge of basic company employment policies and procedures

Physical Requirements:

• Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity
• Occasional lifting (up to 20 pounds)