Dispatcher (Days)

Paycom - ATS; Tulsa (OK); On-site; USD 36,000 - 54,000; Full time

Job summary

Paycom - ATS in Tulsa, OK is seeking a Fleet Dispatcher to manage load dispatching, driver communication, and route planning. You will promote safety, handle paperwork, and coordinate with customer service to ensure on-time deliveries.

The role requires high school education and at least one year of dispatching or customer service experience, with strong communication and basic computer skills (Word, Excel).

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Promote safety in all actions.
• Control and complete paperwork as required.
• Safely plan driver trips around load/customer expectations and safety guidelines.
• Communicate with drivers regarding company and customer requirements.
• Relay to customer service any issues that need to be relayed to the customer.
• Assisting the drivers in planning routes and building loads.
• Prioritize loads for timely delivery.
• Track and trace all current loads in transit and deliveries.
• Assign loads to drivers in a fair and equitable manner.
• Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service/ELD logs throughout their trip to destination.
• Communicate with drivers during check-ins throughout pickup, transit, and delivery.
• Monitor store inventories.
• Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff.
• Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required.
• Comply with all corporate policies and procedures and all health and safety policies.

Skills

Excellent communication

DOT regulations knowledge

Time prioritization

Multitasking

Professional demeanor

Interpersonal skills

Attendance & punctuality

Confidentiality

Microsoft Excel

Education

High School Diploma or equivalent

1 year dispatching or customer service experience

Tools

Microsoft Word

Microsoft Excel

Job description

Job Details

Job Location: OK Tulsa - Tulsa, OK 74107

The Fleet Manager is responsible for dispatching loads to our customers.

A Day in the life of a Fleet Dispatcher

• Promote safety in all actions
• Control and complete paperwork as required
• Safely plan driver trips around load/customer expectations and safety guidelines
• Communicate with drivers regarding company and customer requirements
• Relay to customer service any issues that need to be relayed to the customer
• Assisting the drivers in planning routes and building loads
• Prioritize loads for timely delivery
• Track and trace all current loads in transit and deliveries
• Assign loads to drivers in a fair and equitable manner
• Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service/ELD logs throughout their trip to destination
• Communicate with drivers during check-ins throughout pickup, transit, and delivery
• Monitor store inventories
• Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff
• Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required
• Comply with all corporate policies and procedures and all health and safety policies

Additional Responsibilities

• Carry out other duties assigned by CSC Manager as required

Qualifications

Education & Experience

• High School Education or equivalent
• One year experience dispatching or in the customer service area

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills
• Knowledge of DOT regulations, federal and state standards
• Ability to prioritize and manage multiple projects
• Self-starter with detail oriented work habits
• Able to maintain confidentiality
• Display professional demeanor
• Good interpersonal skills; able to work well with wide range of individuals
• Demonstrate dependability through good attendance and adherence to timelines and schedules
• Basic computer skills (word & excel)
• Knowledge of basic company employment policies and procedures

Physical Requirements

• Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity
• Occasional lifting (up to 20 pounds)