Dispatcher

Staffmark Group; Pflugerville (TX); On-site; USD 36,000 - 38,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Medical, dental, and vision coverage

Life Insurance

Optional 401(k) Plan

Supportive Team Environment

Job summary

Staffmark Group is actively seeking a Dispatcher in Pflugerville, TX, to help deliver exceptional customer service. This role involves coordinating daily furniture deliveries, adjusting routes, and ensuring timely updates with customers.

The ideal candidate will possess strong communication skills and a strong customer service background. If you are organized, detail-oriented, and enjoy problem-solving, join our supportive team environment!

Qualifications

• Strong verbal and written communication skills.
• Ability to provide courteous and solution-focused customer service.
• Prior dispatch or high-volume customer service experience preferred.

Responsibilities

• Build and adjust daily routes for delivery drivers.
• Monitor stops and communicate with drivers.
• Call customers to confirm appointments and delivery windows.
• Handle delays and reschedules.

Skills

Communication skills

Customer service

Organizational skills

Data entry

Problem-solving

Education

High school diploma or GED

Tools

CRM software

Business software

Dispatch software

Job description

Now hiring for a Dispatcher

Location: Pflugerville, TX

Pay Rate: $17.00 - $18.00 per hour

Schedule: Monday-Friday, 11:00 a.m. - 7:30 p.m.

Got People Skills? Turn Them Into Paychecks

Looking for Dispatcher jobs in Pflugerville where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day. Coordinate daily furniture deliveries for a last-mile operation. Assign routes, track drivers, update customers on ETAs, and resolve delivery issues in real time.

Job Duties

• Build and adjust daily routes for furniture delivery drivers


• Monitor stops and communicate with drivers throughout the shift


• Call customers to confirm appointments, access issues, and delivery windows


• Handle delays, reschedules, refusals, and damaged-product reports


• Coordinate with the warehouse on load order and returns


• Log exceptions and keep delivery records current

Education Requirements

• High school diploma or GED required.


• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Strong verbal and written communication skills.


• Ability to provide professional, courteous, and solution-focused customer service.


• Experience using computers, business software, and data entry systems.


• Excellent organizational skills with the ability to manage multiple priorities.


• Commitment to professionalism, accuracy, and customer satisfaction.


• Prior dispatch, routing, or high-volume customer service experience preferred


• Able to work the 11:00 a.m.-7:30 p.m.


• Monday-Friday schedule


• Comfortable on the phone and in a fast-paced, exception-heavy environment


• Basic computer skills (email, dispatch or routing software, spreadsheets)

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.


• Experience working with CRM software, order processing systems, or customer databases is beneficial.


• Bilingual communication skills may be considered an asset depending on the position.


• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Dispatcher.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.


• Frequent use of computers, telephones, and standard office equipment.


• Ability to communicate clearly with customers, coworkers, and business partners.


• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay


• Comprehensive Benefits including medical, dental, and vision coverage.


• Life Insurance and Disability Insurance for added peace of mind.


• Optional 401(k) Plan to help you prepare for the future.


• Supportive Team Environment focused on professional growth and customer success.

\"I learned so much working with Staffmark. Great introduction into the field. I moved into management quickly based on performance also.\"

-Staffmark, Customer Service Rep

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.