Customer Service and Maintenance Coordinator

Staffmark Group; Russellville (AR); On-site; USD 2,614,000 - 3,723,000; Full time

Benefits offered by this job

Weekly pay

Medical, dental, and vision coverage

Life and disability insurance

401(k) plan

Team environment

Job summary

Staffmark Group is hiring for a Customer Service and Maintenance Coordinator in Russellville, AR. The role focuses on serving as the primary customer contact, processing orders, coordinating deliveries, and ensuring timely status updates.

Also responsible for maintenance coordination, purchasing, inventory management, and SAP-based purchase orders. Requires strong communication, organizational skills, and at least 5 years in customer relations.

Qualifications

• High school diploma or equivalent required.
• Additional business, customer service, or technical training is a plus.
• Minimum of 5 years of customer relations experience.
• Preferred: 1+ year of customer service experience within a manufacturing or industrial environment.
• Experience with purchase orders, inventory tracking, or maintenance support functions is preferred.
• SAP experience is a plus.

Responsibilities

• Serve as the primary point of contact for customers.
• Process customer orders and purchase requests accurately.
• Coordinate deliveries and order fulfillment activities.
• Communicate order status updates and resolve customer inquiries.
• Coordinate spare parts purchasing and inventory management.
• Generate and process purchase orders using SAP.
• Track work orders and maintain maintenance records.
• Manage storeroom inventory and organization.
• Support maintenance planning and scheduling activities.
• Work with vendors and internal teams to ensure parts availability.

Skills

Customer relations

Communication

Organizational skills

Computer literacy

Purchase orders / inventory

Education

High school diploma or equivalent

Business, customer service, or technical training

Tools

SAP

Job description

Now hiring for a Customer Service and Maintenance Coordinator

Location: Russellville, AR

Pay Rate: $23.00 per hour

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

Customer Happiness Specialist (Yes, It's a Real Job!)

Looking for Customer Service and Maintenance Coordinator jobs in Russellville where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

Education Requirements

• High school diploma or equivalent required


• Additional business, customer service, or technical training is a plus

Experience Requirements

• Minimum of 5 years of customer relations experience


• Preferred: 1+ year of customer service experience within a manufacturing or industrial environment


• Experience with purchase orders, inventory tracking, or maintenance support functions is preferred


• SAP experience is a plus


• Strong computer, communication, and organizational skills

Job Duties

Customer Service

• Serve as the primary point of contact for customers


• Process customer orders and purchase requests accurately


• Coordinate deliveries and order fulfillment activities


• Communicate order status updates and resolve customer inquiries

Maintenance Coordinator

• Coordinate spare parts purchasing and inventory management


• Generate and process purchase orders using SAP


• Track work orders and maintain maintenance records


• Manage storeroom inventory and organization


• Support maintenance planning and scheduling activities


• Work with vendors and internal teams to ensure parts availability

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.


• Frequent use of computers, telephones, and standard office equipment.


• Ability to communicate clearly with customers, coworkers, and business partners.


• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay


• Comprehensive Benefits including medical, dental, and vision coverage.


• Life and Disability Insurance for added peace of mind.


• Optional 401(k) Plan to help you prepare for the future.


• Supportive Team Environment focused on professional growth and customer success.

\"Enjoyed working here. Professional and great people to work with. Pay is decent and employment opportunities are a great fit. Most enjoyable is the flexibility.\" - Staffmark, Customer Service Representative.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.