Dispatcher

Transdev; Lawrence (KS); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Paid sick leave

Medical, dental & vision

Life insurance

401k retirement benefits

Company holidays

Job summary

Transdev in Lawrence, Kansas is hiring a Dispatcher to oversee road service through communication with Operators and to provide customer support to clients, with safety as a priority. The role requires a High School Diploma or GED, dispatch experience, and may require a Class B CDL with Passenger Endorsement.

Starting pay is $22.15 per hour, progressing to $29.60 after five years, with comprehensive benefits.

Qualifications

• High School Diploma or GED required; technical degree preferred.
• 1 year of customer service or dispatch experience preferred.
• Must have or be willing to obtain Class B CDL with Passenger Endorsement.
• Excellent phone demeanor and customer service skills.
• Ability to work independently and read maps.
• DOT drug testing and safety requirements apply.

Responsibilities

• Oversee road service by monitoring trip performance and on-time starts.
• Provide customer support for trips, handling no-shows and cancellations.
• Manage emergencies and liaise with carriers and emergency services.
• Review daily route performance and respond to incidents affecting service.
• Perform other duties as required.

Skills

Customer service

Communication

Problem solving

Independent work

Map reading

Education

High School Diploma or GED

Technical Degree preferred

Tools

Word processing

Spreadsheets

Email

Database software

Job description

Dispatcher

Transdev in Lawrence, Kansas is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

• $22.15 - $29.60
• (Union Collective Bargaining Agreement PayScale)
• Starting pay $22.15 with progression to $29.60 after 5 years.

Benefits include:

Paid sick leave; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications:

• High School Diploma or GED; Technical Degree preferred.
• 1 year of customer service, dispatch experience preferred
• Must have or be willing to get Class B CDL with Passenger Endorsement.
• Excellent phone demeanor and customer service skills
• Ability to work independently
• Excellent verbal, interpersonal, judgment and problem-solving abilities
• Experience with word processing, spreadsheets, Internet software, e‑mail, and/or database software preferred.
• Basic computer skills are required.
• Must be able to read a map and possess knowledge of the service area.
• Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

The essential functions of this position require the ability to:

• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.