Road Supervisor/Dispatch

Transdev North America; Marietta (GA); On-site; USD 41,184 - 50,336; Full time

Benefits offered by this job

Vacation: minimum of two weeks

Sick days: 5 days

Holidays: 12 days

401(k) retirement plan

Medical, dental, and vision insurance

Life insurance

Short-term and long-term disability

Job summary

Transdev North America is looking for a Road Supervisor/Dispatcher in Marietta, Georgia. The role focuses on ensuring routes comply with safety procedures while maintaining a high level of customer service.

Key responsibilities include communicating with drivers, conducting accident investigations, and developing training. Candidates should have a valid CDL, 3-5 years of experience in transportation, and proficiency in Microsoft Office. The position offers a competitive salary of $22/hour with various benefits.

Qualifications

• 3-5 years of experience in transportation operations, including dispatching.
• Valid Commercial Driver’s License (CDL) with an acceptable driving record.
• Knowledge of DOT/FTA regulations and compliance requirements.

Responsibilities

• Communicate job requirements and responsibilities to drivers.
• Conduct on-scene accident investigations.
• Develop driver training and safety courses.

Skills

Strong communication skills

Customer service

Interpersonal skills

Computer proficiency

Judgment in emergencies

Education

High School Diploma or GED

Technical degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Road Supervisor/Dispatcher

Ensure all routes are completed in compliance with safety procedures while maintaining a customer‑service‑oriented approach dedicated to safety and compliance.

Key Responsibilities

• Communicate job requirements and responsibilities to drivers.
• Day‑to‑day scheduling, counseling, and submitting evaluation reports to local management.
• Conduct on‑scene accident investigations; assist drivers in preparing accident reports, OSHA reports, and safety violations documents.
• Develop and host driver training and safety courses; train new drivers and retrain drivers involved in accidents.
• Observe drivers on the road—correct safety problems on the scene while documenting violations.
• Liaison between drivers, customers, and the organization on customer service concerns.
• Evaluate and monitor driver safety and performance in compliance with legal, employment, and labor policy matters.
• Assist Safety Manager with DOT/FTA compliance—drug testing and record‑keeping.
• Drive routes periodically.
• Track trip performance measures, ensuring routes begin on time, and monitor incidents.
• Provide customer support by responding to questions and concerns regarding customer trips, including no‑shows, cancellations, and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED required; Technical degree preferred.
• Valid Commercial Driver’s License (CDL) with an acceptable driving record.
• 3–5 years of experience in transportation operations, including dispatching and/or supervisory responsibilities (transit supervisory experience preferred).
• Strong communication, customer service, and interpersonal skills.
• Ability to manage emergencies and resolve problems effectively using sound judgment.
• Computer proficiency, including Microsoft Outlook, Word, Excel, and PowerPoint.
• Knowledge of DOT/FTA regulations and compliance requirements.

Compensation

Competitive compensation package: $22 per hour (annualized $45,760).

Benefits

• Vacation: minimum of two weeks.
• Sick days: 5 days.
• Holidays: 12 days—8 standard and 4 floating.
• 401(k) retirement plan.
• Medical, dental, and vision insurance.
• Life insurance.
• Short‑term and voluntary long‑term disability.

Physical Requirements

• Work shifts or flexible work schedules as needed.
• Long periods of sitting, typing, or looking at a computer screen.
• Work environment includes both indoors and outdoors.

Drug‑Free Workplace

• Eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre‑employment drug screen.

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or any other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.