Dispatcher

Guaranteed Service; Manasquan (NJ); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) plan

Job summary

Guaranteed Service is seeking an organized Dispatcher for HVAC, plumbing, and electrical services in New Jersey. This full-time role offers a starting pay of $25.00 per hour and a path to growth within a growing home services company.

You will schedule technicians, optimize routes, and maintain clear communication with customers and team members, delivering reliable, 5-star service every day.

Join a team that values people, training, and career growth.

Qualifications

• ServiceTitan experience preferred.
• Dispatching experience in HVAC/plumbing/electrical or residential services.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to multitask in a fast-paced environment.
• Confidence in quick decision-making under schedule changes.
• Strong problem-solving skills and attention to detail.
• Calm, professional demeanor under pressure.
• Positive, team-oriented attitude and commitment to customer service.
• Proficient with scheduling software and CRM systems.

Responsibilities

• Efficiently schedule and dispatch technicians by availability, skill, and location.
• Monitor and optimize technician schedules daily.
• Make proactive morning and late-day appointment confirmations.
• Communicate clearly with customers and technicians for timely service.
• Prepare and manage monthly schedules using scheduling software.
• Respond quickly to schedule changes and cancellations.
• Ensure jobs are closed out, payments collected, and documentation accurate.
• Collaborate with customer service, techs, and management.
• Deliver 5-star service through communication, problem-solving, and attention to detail.

Skills

Communication skills

Organization

Time management

Multitasking

Decision making

Problem solving

Calm under pressure

Team player

Customer service

Computer skills

Tools

ServiceTitan

Scheduling software

Job description

Job Title: Dispatcher – HVAC, Plumbing & Electrical Services
Location: New Jersey
Job Type: Full-time
Pay: $25.00 / hour starting rate
Job description:
DISPATCHERS – JOIN A GROWING TEAM AT GUARANTEED SERVICE! TOP PAY GUARANTEED! NOBODY PAYS MORE THAN GUARANTEED SERVICE!
Grow Your Career with a Company That Puts People First!
At Guaranteed Service, we're not just another home service company — we're a team that takes pride in delivering top-quality comfort solutions to customers across New Jersey & Staten Island. We specialize in plumbing, heating, cooling, and electrical services, and we're growing fast!
Our dispatchers are the backbone of our daily operations, ensuring our technicians are scheduled efficiently, customers receive exceptional service, and every day runs as smoothly as possible.
We're looking for a highly organized, motivated, and detail-oriented Dispatcher who thrives in a fast-paced environment and enjoys being part of a winning team!

What You'll Love Working Here

• Competitive Pay:Based on experience and qualifications
• Comprehensive Benefits Package: Including medical, dental, vision, and life insurance
• 401(k) Retirement Plan: To support your financial future
• Paid Time Off & Holiday Pay: Enjoy time away from work
• Year-Round Employment: Join a stable, growing home service company
• Modern Tools & Technology: Work with industry-leading software, including ServiceTitan
• Supportive Team Culture: Work alongside a team that values communication, collaboration, and success
• Flexible Scheduling: Full-time and part-time opportunities
• Career Growth Opportunities: Ongoing training and professional development

What You'll Do

• Efficiently schedule and dispatch HVAC, plumbing, and electrical technicians based on availability, skill set, and geographic location
• Monitor and optimize technician schedules throughout the day to maximize productivity and efficiency
• Make proactive early morning and late-day calls to confirm appointments and fill open time slots
• Communicate clearly and professionally with customers and technicians to ensure timely service delivery
• Prepare and manage monthly technician schedules using our scheduling software
• Respond quickly to schedule changes, cancellations, and unexpected challenges
• Ensure jobs are properly closed out, payments are collected, and documentation is accurate
• Work closely with customer service representatives, technicians, and management to maintain smooth daily operations
• Deliver 5-star service experiences through effective communication, problem-solving, and attention to detail

What We're Looking For

• ServiceTitan experience preferred
• Previous dispatching experience, preferably in HVAC, plumbing, electrical, or residential home services
• Excellent verbal and written communication skills
• Strong organizational, clerical, and time-management abilities
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Confidence in making quick decisions and adapting to changing schedules
• Strong problem-solving skills and attention to detail
• Ability to remain calm, professional, and efficient under pressure
• A positive, team-oriented attitude and commitment to delivering exceptional customer service
• Comfortable working with computers, scheduling software, and customer management systems

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Experience

• Dispatching: 1 year (Preferred)
• ServiceTitan: Experience preferred
• Home Services Industry: Experience preferred

Job Type: Full-time