Dispatcher | Full Time | On-site

Goettl; San Antonio (TX); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Backbone role

ServiceTitan platform

Ongoing training

Long history

Job summary

Goettl is seeking a high-energy dispatcher to keep our busy service schedule moving in San Antonio, TX. On-site, full-time, Sunday–Thursday, with pay DOE and a target range of $38K–$50K annually.

You’ll coordinate technicians, monitor ServiceTitan for ETAs, and communicate clearly with customers and crew under pressure. We value 1–2+ years of dispatch or scheduling experience, strong organizational skills, and the ability to manage multiple priorities.

Qualifications

• Minimum 1 year of dispatching or scheduling experience; 2+ years preferred.
• Strong organizational skills to manage multiple priorities.
• Able to communicate clearly under pressure.
• Computer literate with email, MS Office, and scheduling tools.
• Experience in home services a plus.

Responsibilities

• Dispatch and deploy technicians to keep the schedule moving.
• Monitor jobs in ServiceTitan and update ETAs.
• Verify calls 24 hours in advance and confirm bookings.
• Partner with service, sales, and operations to keep conversions on track.
• Communicate clearly with the contact center and customers under pressure.
• Follow up on all jobs and keep notes and records accurate in ServiceTitan.

Skills

Organizational skills

Communication under pressure

Customer service

Education

High School diploma or equivalent

Tools

ServiceTitan

Scheduling tools

MS Office

Job description

• On-site
• Branch Operations
• Full-Time

Description

If keeping a busy schedule running clean sounds like your kind of work — keep reading.

Pay is DOE. Our successful dispatchers earn between $38K-$50K per year.

This position is a SUNDAY -THURSDAY schedule. Please apply IF that schedule will be okay for your schedule LONG TERM.

Goettl has been doing this since 1939 — and at this pace, a good dispatcher isn't a nice-to-have, they're essential. We're looking for someone who can keep a busy team of technicians moving, stay calm when the schedule shifts, and communicate clearly with customers and crew without missing a beat. If you've worked in home services or field dispatch before, even better. If you know ServiceTitan, you're already a step ahead.

Why Goettl:

• Competitive pay — commensurate with experience
• Be the operational backbone of a team that runs hard every day
• Work with ServiceTitan — the industry's leading field service platform
• Ongoing training and real support from experienced leadership
• A company that's been doing this since 1939 and still growing

What You'll Do:

• Dispatch and deploy technicians to keep the schedule moving efficiently
• Monitor jobs in ServiceTitan, communicate ETAs, and reschedule when needed
• Verify calls 24 hours in advance and confirm bookings before dispatch
• Partner with service, sales, and operations to keep conversions on track
• Communicate clearly with the contact center and customers under pressure
• Follow up on all jobs and keep notes and records accurate in ServiceTitan

What We Need:

• Minimum 1 year of dispatching or scheduling experience (2+ years preferred)- this is NOT an entry level position- experience in handling multiple priorities is a MUST
• Strong organizational skills — you manage multiple moving pieces without dropping any
• Comfortable and confident communicating under pressure
• Computer literate — email, MS Office, and scheduling tools
• Previous home services industry experience a plus
• Able to pass background check and drug screen upon offer

This role includes a weekend day — if that works for your life, and you're ready to be the person who keeps everything on track, we want to hear from you.

Qualifications

Education

High School or better.

Experience

Required

2 years: Customer Service

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.