Dispatcher

ACE Home Services; Phoenix (AZ); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Match

Paid Time Off

Training & Development

Career Growth

Team Environment

Job summary

ACE Home Services in Phoenix, AZ is seeking an experienced Dispatcher to optimize scheduling for HVAC, Plumbing, and Electrical teams. You will assign service calls, coordinate technicians, and keep customers informed with accurate status updates and roadmaps for daily work.

The ideal candidate has proven dispatching experience, strong organizational skills, and a customer-focused mindset to ensure timely service and high satisfaction in a fast-paced environment.

Qualifications

• Previous dispatching experience required.
• ServiceTitan experience strongly preferred.
• Home services dispatch experience preferred, including HVAC, Plumbing, Electrical.
• Residential service industries experience desirable.

Responsibilities

• Dispatch HVAC, Plumbing, and Electrical technicians to service calls based on skill set, location and availability.
• Monitor and adjust technician schedules to maximize efficiency and customer satisfaction.
• Track technician start times, departure times, and route progress.
• Maintain records of technician qualifications, certifications, and coverage areas.
• Provide real-time schedule updates and support to field technicians.
• Coordinate and order parts for service calls and special-order jobs.
• Forecast staffing needs 2-3 days in advance.
• Communicate with customers regarding service appointments and technician arrival times.

Skills

Previous dispatching experience

ServiceTitan experience

Home services dispatch

HVAC

Plumbing

Electrical

Tools

ServiceTitan

Job description

Overview

Join the ACE Home Services Team!

If you're an experienced Dispatcher seeking a stable, career-focused opportunity with a trusted local home services company, ACE Home Services wants to hear from you. We are looking for an organized, customer-focused professional who thrives in a fast-paced environment and enjoys coordinating technicians, supporting customers, and driving operational success.

Schedule

This is a full-time position requiring flexibility to support our growing service operation.

Required availability includes:

• Day shifts: 7:00 AM - 4:00 PM
• Evening shifts: 12:00 PM - 8:00 PM
• Rotating weekends required
• Schedule may vary based on business needs

Evening and weekend availability is a must.

What we offer YOU:

• Competitive hourly pay—$22/hr-$25/hr
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Ongoing Training & Development
• Career Growth Opportunities
• Supportive Team Environment

Position Summary

As a Dispatcher, you will play a critical role in maximizing the productivity of our HVAC, Plumbing, and Electrical service teams. You will coordinate technician schedules, assign service calls, communicate with customers, and ensure the right technician is dispatched to the right job at the right time.

Success in this role requires strong organizational skills, quick decision-making abilities, attention to detail, and the ability to effectively manage multiple priorities throughout the day.

Key Responsibilities

• Dispatch HVAC, Plumbing, and Electrical technicians to service calls based on skill set, location, and availability
• Monitor and adjust technician schedules throughout the day to maximize efficiency and customer satisfaction
• Track technician start times, departure times, and route progress
• Maintain accurate records of technician qualifications, certifications, specialty tools, and coverage areas
• Communicate with field technicians to provide support and real-time schedule updates
• Anticipate scheduling conflicts and make proactive routing adjustments
• Serve as a point of contact for customer inquiries regarding service appointments and technician arrival times
• Coordinate and order parts for service calls and special-order jobs
• Maintain technician vacation, sick leave, and weekend schedules
• Follow up on recommended and pending work opportunities
• Forecast staffing and workload needs 2-3 days in advance
• Provide customers with updates regarding parts availability and service status
• Ensure exceptional customer communication and service throughout the scheduling process

Qualifications

Preferred Experience

• Previous dispatching experience required
• ServiceTitan experience strongly preferred
• Home services dispatch experience strongly preferred, including:
  • HVAC
  • Plumbing
  • Electrical
  • Residential service industries
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Proven ability to prioritize tasks in a fast-paced environment
• Strong problem-solving and decision-making skills
• Ability to manage changing schedules and shifting priorities
• High level of integrity and commitment to customer satisfaction
• Positive attitude and team-oriented mindset

Why ACE Home Services?

At ACE Home Services, we combine the close-knit culture of a local business with the stability, growth, and opportunities of a larger organization. Our employees are the foundation of our success, and we invest in their long-term growth through training, career development, competitive compensation, and comprehensive benefits.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Posted Min Pay Rate

USD $22.00/Hr.

Posted Max Pay Rate

USD $25.00/Hr.