Dispatch Specialist — Real-Time Transportation Coordination

zTrip; Kansas City (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, Vision, and Life

PTO

Paid Holidays

401(k) with Company Match

Paid Training

Professional Development Opportunities

Career Advancement Paths

Stable, Year-Round Employment

Collaborative Team Environment

Job summary

zTrip is seeking a detail-oriented Dispatcher to coordinate transportation services, match drivers with requests, and monitor trips in real time. You will communicate with drivers and field teams, adjust assignments, and ensure timely, reliable service.

The role emphasizes problem-solving, organization, and collaboration within a fast-paced operations group. Competitive benefits and stable year‑round work accompany the position.

Qualifications

• High School Diploma or GED required.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Strong decision-making and problem-solving skills.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency, including Microsoft Office.
• Dependable attendance and professional work ethic.

Responsibilities

• Dispatch & Service Coordination: Assign trips and transportation requests to available drivers; Monitor active rides and service performance; Balance service demand with driver resources; Adjust trip assignments as needed; Ensure services are delivered efficiently and on time.
• Driver Communication & Support: Serve as the primary point of contact for drivers during shifts; Communicate trip details, updates, and instructions; Assist with route questions and service-related concerns; Provide timely support for issues.
• Real-Time Operations Management: Track vehicle movement and transportation activity; Identify delays and implement solutions; Coordinate responses to cancellations and disruptions; Support efficiency and coverage.
• Customer & Team Collaboration: Work with customer support and operations; Resolve transportation issues; Communicate updates across departments; Contribute to a positive customer experience.
• Administrative & Reporting Duties: Maintain dispatch logs and trip records; Document service issues and route changes; Update schedules and driver assignments; Support reporting and performance tracking.

Skills

Communication

Multitasking

Decision Making

Problem Solving

Time Management

Attention to Detail

Teamwork

Microsoft Office

Education

High School Diploma or GED

Job description

zTrip is seeking a detail-oriented Dispatcher to coordinate transportation services, match drivers with requests, and monitor trips in real time. You will communicate with drivers and field teams, adjust assignments, and ensure timely, reliable service.

The role emphasizes problem-solving, organization, and collaboration within a fast-paced operations group. Competitive benefits and stable year‑round work accompany the position.