PlumbingHVAC Service Department Dispatch and Operations Support

Services By J National LLC; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Dental insurance

Health insurance

Training & development

Vision insurance

Job summary

Services By J National LLC seeks a detail-oriented, high-energy dispatch professional to support our Service Department in Texas. You will assist in dispatch, analyze service tickets, and prepare jobs for billing, requiring strong organization and professional communication.

The ideal candidate will coordinate field technicians, monitor progress, and maintain up-to-date notes in FieldPulse/QuickBooks, enabling accurate invoicing and timely service updates.

Qualifications

• 2+ years of experience in dispatch, scheduling, or operations (service industry preferred).
• Excellent communication and customer service skills.
• Strong attention to detail and follow-through.
• Ability to stay calm and organized in a fast-paced environment.
• Proficiency in scheduling or dispatch software (FieldPulse, ServiceTitan, etc. a plus).
• Familiarity with property management or trade services (HVAC, plumbing, restoration, etc.).

Responsibilities

• Dispatch field technicians across Texas based on job urgency, location, and skillset.
• Monitor job progress, scheduling, and technician availability.
• Maintain daily communication with customers and internal teams.
• Ensure jobs are updated in software (FieldPulse/QuickBooks) with accurate notes, photos, and status.
• Assist with service call intake, job creation, and scheduling.
• Track job progress from dispatch to completion and follow up as needed.
• Support ops manager with vendor coordination and materials tracking.
• Help manage emergencies, job escalations, and service updates.
• Close out jobs and check for discrepancies.

Skills

Dispatch experience

Communication skills

Attention to detail

Organizational skills

Customer service

Scheduling software

Tools

FieldPulse

ServiceTitan

QuickBooks

Job description

Benefits:

• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

Position Overview:

We’re looking for a detail-oriented, high-energy professional to join our Service Department. This position is responsible for assisting in dispatch, analyzing service tickets, and preparing jobs for billing.

This is a critical, front-line role that requires strong organizational skills, multitasking, and professional communication.

Key Responsibilities:

• Dispatch field technicians across Texas based on job urgency, location, and skillset
• Monitor job progress, scheduling, and technician availability
• Maintain daily communication with customers and internal teams
• Ensure jobs are updated in software (e.g. FieldPulse/QuickBooks) with accurate notes, photos, and status
• Assist with service call intake, job creation, and scheduling
• Track job progress from dispatch to completion and follow up as needed
• Support ops manager with vendor coordination and materials tracking
• Help manage emergencies, job escalations, and service updates
• Close out jobs and check for discrepancies.

Ideal Candidate Will Have:

• 2+ years of experience in dispatch, scheduling, or operations (service industry preferred)
• Excellent communication and customer service skills
• Strong attention to detail and follow-through
• Ability to stay calm and organized in a fast-paced environment
• Proficiency in scheduling or dispatch software (FieldPulse, ServiceTitan, etc. a plus)
• Familiarity with property management or trade services (HVAC, plumbing, restoration, etc.)

What We Offer:

• Full-time, in-office role with room to grow
• Supportive team culture with training and mentorship
• Competitive pay based on experience