Dispatch Supervisor - Weekend Shift & Team Lead

Union Depot; Virginia (MN); Presencial; USD 26 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Benefits package

Resumo da oferta

Union Depot is seeking a Dispatch Supervisor to manage SSR work orders received by phone and ensure accurate data entry into the system. You will oversee an assigned team on a designated shift and coordinate with frontline staff to meet productivity and service targets.

This role requires strong supervision and communication skills, with responsibility for assigning orders to wheelchair agents and maintaining high customer service standards on a revolving schedule including weekend shifts.

Qualificações

• Experience leading a work team in a service environment.
• Ability to supervise dispatcher-related operations.
• Strong communication and organizational skills.

Responsabilidades

• Receive SSR work orders by phone and enter data into the system.
• Oversee an assigned team and shift ensuring productivity and service targets.
• Assign worker orders to wheelchair agents and monitor performance.

Conhecimentos

Team leadership

Customer service

Communication

Descrição da oferta de emprego

Union Depot is seeking a Dispatch Supervisor to manage SSR work orders received by phone and ensure accurate data entry into the system. You will oversee an assigned team on a designated shift and coordinate with frontline staff to meet productivity and service targets.

This role requires strong supervision and communication skills, with responsibility for assigning orders to wheelchair agents and maintaining high customer service standards on a revolving schedule including weekend shifts.