Dispatcher Supervisor - First Shift

Pratt Industries; Rock Hill (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

A logistics company located in Rock Hill, SC, is seeking an experienced Dispatcher responsible for managing driver assignments and ensuring effective communication within the fleet. The role requires strong reporting and relationship-building skills, along with a minimum of 3 years of dispatch experience. Preferred qualifications include a college degree. This role offers an opportunity to work within an operationally critical team and ensure the safety and efficiency of logistics operations.

Qualifications

• Previous dispatch experience required, minimum of 3 years.
• Ability to communicate effectively with drivers and management.
• Proficiency in reporting and tracking hours for drivers.

Responsibilities

• Conduct daily communication with CDL drivers and other staff.
• Track and report driver performance to management.
• Handle incoming calls and ensure timely responses.

Skills

Communication skills

Reporting skills

Relationship building

Safety awareness

Response time management

Education

College degree (preferred)

Tools

PeopleNet

TMW

eLogs

Trip Manager

Job description

The Dispatcher is responsible for all driver load assignments and other delivery service tasks for the fleet supporting the operations.

Essential Job Responsibilities

• Communication: Daily communication with 20+ CDL drivers, yard spotters, local delivery drivers and over‑the‑road drivers. Work with customers, drivers, vendors, management, and HR. Ability to communicate with other dispatchers.
• Reporting skills: Use of PeopleNet, TMW, eLogs, Trip Manager, DOT, Company Compliance, medical, TotalMail – ability to assist drivers and keep track of their work/hours as needed/required. Tracking/reporting. Safety Program, Incidents, etc. Use proper documentation for all reporting.
• Relationship Building: Builds positive relations with drivers, other dispatchers, managers, the Mill, customers, vendors. Works with other employees for mutual good.
• Safety: Follow safety protocol. Track/report. Monitor driver performance and report issues to Management. Review/inspect equipment & report issues timely.
• Response Time: Handle all incoming calls and ensure timely responses to customers, vendors, drivers, carriers, etc., communicate issues with drivers and Dispatch Supervisor. Escalate issues as necessary.
• All other duties as assigned.

The Company assesses applicants on standards for performance, stability, dependability, and honesty.

Qualifications

A college degree is preferred, but not required.

Previous dispatch experience is required, minimum 3 years.