Dispatch & Communications Supervisor

HEALTHFLEET AMBULANCE, INC.; Washington (Washington County); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid Weekly

Direct Deposit

401(k)

Job summary

HEALTHFLEET AMBULANCE, INC. seeks a Dispatch Supervisor to oversee the Communications Department, ensuring crews depart on time, coordinating run assignments, and maintaining clear communication with dispatch to enable proper transport services.

This non-exempt hourly position requires strong organizational and communication skills and proficiency with dispatch software and equipment tracking systems.

Qualifications

• Experience in operations or dispatch in a similar industry.
• Strong organizational and communication skills.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Oversee communications department dispatch operations.
• Ensure crews depart on time and assign runs.
• Coordinate crew assignments and update schedules.
• Maintain communication with dispatch to support transport services.
• Train new and existing staff.
• Monitor trips and QA using Samsara.
• Address customer and employee concerns promptly.
• Report transport issues to management.
• Track equipment with UEM/Samsara and ensure devices charged.
• Review daily crew schedules and vehicle assignments.
• Act as CSR/Dispatcher when needed.
• Ensure minimum field and office coverage.
• Coordinate with hospital coordinators.
• Handle other duties as assigned.
• Maintain documentation of departures, assignments, and concerns.

Skills

Dispatch experience

Critical thinking

Organizational skills

Communication skills

Multitasking under stress

Flexible schedule

Education

Tools

Dispatch software

Equipment tracking

Job description

HEALTHFLEET AMBULANCE, INC. seeks a Dispatch Supervisor to oversee the Communications Department, ensuring crews depart on time, coordinating run assignments, and maintaining clear communication with dispatch to enable proper transport services.

This non-exempt hourly position requires strong organizational and communication skills and proficiency with dispatch software and equipment tracking systems.