Dispatch Operations Supervisor – 2nd Shift

AAA Northeast; Milford (CT); On-site; USD 55,000 - 70,000; Full time

Job summary

AAA Northeast is seeking a dispatch supervisor to lead the dispatch area in Milford, CT. You will direct all dispatch activities, collaborating with ERS Supervisors, Call Center staff, Field Staff, Training Specialists and Management to achieve service quality improvements.

You will mentor lead dispatch personnel, ensure adherence to standards and Five Diamond Service, and support cross-functional decisions while addressing problems and ensuring efficient operations.

Qualifications

• Associate's Degree or 3-4 years of related work experience required.
• Dispatch experience required and supervisory experience preferred.

Responsibilities

• Directs dispatch area to meet response time targets and resolves issues by coordinating with supervisors, field staff, and dispatchers.
• Deploys dispatch staff and collaborates with ERS supervisors to achieve cross-functional decisions.
• Mentors and directs activities of lead dispatch personnel to ensure clear roles and competence.
• Ensures adherence to AAA's standards, procedures and Five Diamond Service; provides regular dispatcher performance reports.
• Identifies patterns affecting service quality and coordinates corrective actions with management and staff.
• Assists in designing and implementing operational and technological changes.
• Detects equipment malfunctions and communicates issues; implements contingency measures when required.
• Considers cost implications of dispatch decisions and supervises lead dispatch staff accordingly.

Skills

Supervisory experience

Dispatch experience

Education

Associate's Degree Required or 3-4 Years of Additional Relevant Work Experience Required

Job description

AAA Northeast is seeking a dispatch supervisor to lead the dispatch area in Milford, CT. You will direct all dispatch activities, collaborating with ERS Supervisors, Call Center staff, Field Staff, Training Specialists and Management to achieve service quality improvements.

You will mentor lead dispatch personnel, ensure adherence to standards and Five Diamond Service, and support cross-functional decisions while addressing problems and ensuring efficient operations.