Dispatch Supervisor - Lead Operations & Routing (35/hr)

First Student, Inc.; Village of Freeport (NY); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Career advancement opportunities

Positive work environment

Safety-focused team

Job summary

First Student, Inc. is hiring a Dispatch Supervisor in New York who will oversee daily dispatch operations, support staff, monitor routes, and ensure safe and reliable transportation services.

The role includes supervising dispatch personnel, coordinating with management, and handling scheduling and reporting responsibilities. The position requires a high school diploma or equivalent, a Class B CDL, and 1–3 years of transit/dispatch experience, with strong communication and organizational

Qualifications

• High school diploma or equivalent required.
• Class B CDL required.
• 1-3 years of transit/dispatch or related experience.
• Supervisory experience preferred.
• Strong organizational, problem-solving, and analytical skills.
• Effective communication with dispatchers, operations staff and customers.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience using two-way radios and transportation systems.
• Working knowledge of Microsoft Word and Excel.

Responsibilities

• Supervise, coach, and support dispatch personnel to ensure efficient daily operations.
• Monitor route performance, on-time departures, service delivery, and efficiency.
• Oversee daily dispatch assignments, scheduling, and route coordination.
• Ensure operations follow policies, safety procedures, and service standards.
• Prepare operational reports, schedules, and daily records.
• Assist with dispatching and provide coverage as needed.
• Respond to customer inquiries and service concerns.
• Coordinate with location management to resolve scheduling issues.
• Assist with routing, payroll, training, and other admin tasks.
• Monitor dispatch performance and identify improvement opportunities.

Skills

Strong communication

Organizational skills

Problem-solving

Analytical skills

Multi-priority management

Experience with two-way radios

Microsoft Word and Excel

Education

High school diploma or equivalent

CDL Class B

Job description

First Student, Inc. is hiring a Dispatch Supervisor in New York who will oversee daily dispatch operations, support staff, monitor routes, and ensure safe and reliable transportation services.

The role includes supervising dispatch personnel, coordinating with management, and handling scheduling and reporting responsibilities. The position requires a high school diploma or equivalent, a Class B CDL, and 1–3 years of transit/dispatch experience, with strong communication and organizational