Dispatch Specialist – Real-Time HVAC Field Ops

Nextech Commercial HVAC & Refrigeration; Nashua (NH); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health plans

Employee life insurance

Dental coverage

Vision coverage

401(k) with company match

Discounts on travel

Discounts on auto

Discounts on dining

Education reimbursement

Paid holidays & PTO

Job summary

Nextech Commercial HVAC & Refrigeration is seeking a detail-oriented Dispatcher to serve as the linchpin between field technicians and customers in our Nashua, NH operations. You will coordinate schedules, manage service requests, and keep all stakeholders aligned with urgency and professionalism.

The ideal candidate brings dispatch experience, strong Excel skills, and exceptional organizational abilities. Join a fast-paced team that values quality, integrity, and value while offering

Qualifications

• Previous dispatch experience (service industry preferred).
• High-level computer skills, especially in Excel.
• Excellent organizational and time-management skills.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Top-notch communication skills — written and verbal.
• Team-first attitude with a solution-focused mindset.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Detail-oriented with a sharp focus on accuracy and follow-through.
• Communicate effectively in spoken and written English as required to perform the position’s essential duties and responsibilities.

Responsibilities

• Coordinate real-time dispatch boards (manual and electronic) to keep technician schedules current.
• Communicate service updates, customer needs, and schedule changes to technicians and management.
• Track service history, updates, and customer communications in the database.
• Coordinate daily schedules to ensure efficiency and timely completion of work.
• Verify technician check-ins/outs and IVR compliance.
• Ensure technicians have correct parts and POs to complete jobs.
• Provide world-class support to internal teams and customers with professionalism and urgency.
• Collaborate with Regional Service Managers to clear and schedule new calls.
• Manage data entry, purchasing, and internal support for your region.
• Convey job-related information clearly and accurately to customers and colleagues.

Skills

Dispatch experience

Excel proficiency

Organizational skills

Time-management

Strong communication

English language

Team-oriented

Attention to detail

Tools

Excel

Job description

Nextech Commercial HVAC & Refrigeration is seeking a detail-oriented Dispatcher to serve as the linchpin between field technicians and customers in our Nashua, NH operations. You will coordinate schedules, manage service requests, and keep all stakeholders aligned with urgency and professionalism.

The ideal candidate brings dispatch experience, strong Excel skills, and exceptional organizational abilities. Join a fast-paced team that values quality, integrity, and value while offering