Dispatch Specialist: Drive Efficient Field Operations

Nextech; Maple Grove (MN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid training

Certification support

Education reimbursement

Health plans

Free employee option

Dental coverage

Vision coverage

Life insurance

401(k) with match

Paid time off

Job summary

Nextech is seeking a Dispatcher to join our Minnesota operations. You will coordinate technician schedules, manage service requests, and keep customers informed with urgency and professionalism.

This role sits at the heart of field service, aligning technicians and customers for smooth, timely service. The ideal candidate brings dispatch experience, strong Excel skills, and excellent organizational abilities to ensure efficient daily workflows and top-tier customer service across our nationwide

Qualifications

• Previous dispatch experience (service industry preferred).
• High-level computer skills, especially in Excel.
• Excellent organizational and time-management skills.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Top‑notch communication skills — written and verbal.
• Team‑first attitude with a solution‑focused mindset.
• Ability to thrive in a fast‑paced, deadline‑driven environment.
• Detail-oriented with a sharp focus on accuracy and follow‑through.

Responsibilities

• Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date.
• Communicating service updates, customer needs, and schedule changes to technicians and management.
• Tracking service history, updates, and customer communications in the database.
• Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work.
• Verifying technician check-ins/outs and confirming IVR compliance.
• Ensuring technicians have the correct parts and POs to complete jobs successfully.
• Providing world‑class support to internal teams and customers — always with professionalism and urgency.
• Collaborating with Regional Service Managers to clear and schedule new calls.
• Managing data entry, purchasing, and internal support for your assigned region.

Skills

Dispatch experience

Excel skills

Organizational skills

Communication skills

Time management

Tools

Excel

Job description

Nextech is seeking a Dispatcher to join our Minnesota operations. You will coordinate technician schedules, manage service requests, and keep customers informed with urgency and professionalism.

This role sits at the heart of field service, aligning technicians and customers for smooth, timely service. The ideal candidate brings dispatch experience, strong Excel skills, and excellent organizational abilities to ensure efficient daily workflows and top-tier customer service across our nationwide