Dispatch Specialist - Day Shift (Call Center)

Southern Tire Mart; Jurupa Valley (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Great Pay

401(k) with Company Match

Health Insurance

Dental, Vision, and Life Insurance

Paid Time Off

Job summary

Southern Tire Mart is hiring a full-time call center/dispatch associate in California. You will answer inbound calls promptly, provide accurate information on products, services, locations, and roadside assistance, and record requests in our system.

You will coordinate with service locations and dispatch teams to ensure timely responses, maintain a courteous, professional demeanor, and multitask in a fast-paced environment while upholding company policies.

Qualifications

• Must be at least 18 years of age.
• Must pass a pre-employment drug screen.
• High school diploma or GED required.
• Typing speed of at least 40 words per minute.
• Excellent verbal communication and customer service skills.
• Ability to multi-task and work in a high-paced environment.
• Basic computer skills; experience with call center or dispatch systems preferred.

Responsibilities

• Answer inbound calls promptly and professionally.
• Provide accurate information on products, services, locations, and roadside assistance availability.
• Record customer requests and details accurately in the company’s system.
• Coordinate with service locations and dispatch teams to ensure timely response to customer needs.
• Maintain a courteous and professional demeanor in all customer interactions.
• Handle multiple inquiries simultaneously while maintaining attention to detail.
• Uphold company standards, policies, and procedures.

Skills

Typing speed 40 wpm

Verbal communication

Customer service

Multi-tasking

Call center experience

Dispatch systems

Education

High school diploma or GED

Tools

Call center software

Dispatch software

Job description

Southern Tire Mart is hiring a full-time call center/dispatch associate in California. You will answer inbound calls promptly, provide accurate information on products, services, locations, and roadside assistance, and record requests in our system.

You will coordinate with service locations and dispatch teams to ensure timely responses, maintain a courteous, professional demeanor, and multitask in a fast-paced environment while upholding company policies.