Front Counter Sales/Dispatch STM 177

Southern Tire Mart, LLC; Summerville (SC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly wage

Growth opportunities

Job summary

Southern Tire Mart in Summerville, SC seeks a customer service professional to greet customers, assess needs, and guide them to the right tires and services. You will coordinate with technicians, explain pricing and timelines, and support a fast-paced, team-oriented shop environment.

Key responsibilities include handling high-volume interactions, maintaining accurate records, scheduling appointments, processing invoices, and ensuring a positive customer experience with knowledgeable product

Qualifications

• Previous experience in customer service, retail sales, or dispatch preferred.
• Knowledge of tires, automotive services, or the trucking industry is a plus.
• Professional demeanor and ability to handle high-volume customer interactions.

Responsibilities

• Greet and assist customers with inquiries related to tires and repair services
• Assess customer needs and recommend appropriate products and solutions
• Clearly explain services, pricing, and estimated timelines
• Provide knowledgeable support on products and services offered
• Respond to incoming service calls promptly and professionally
• Schedule service appointments based on customer needs and shop capacity
• Coordinate with technicians to ensure timely job completion
• Maintain accurate records of customer interactions, service appointments, and sales
• Process invoices and payment transactions with precision
• Monitor inventory levels and coordinate with warehouse staff to ensure product availability

Skills

Excellent communication

Interpersonal skills

Organizational skills

Job description

Customer Service Responsibilities

• Greet and assist customers with inquiries related to tires and repair services


• Assess customer needs and recommend appropriate products and solutions


• Clearly explain services, pricing, and estimated timelines


• Provide knowledgeable support on products and services offered


• Respond to incoming service calls promptly and professionally


• Schedule service appointments based on customer needs and shop capacity


• Coordinate with technicians to ensure timely job completion

Administrative & Operational Support

• Maintain accurate records of customer interactions, service appointments, and sales


• Process invoices and payment transactions with precision


• Monitor inventory levels and coordinate with warehouse staff to ensure product availability

Qualifications

Experience

• Previous experience in customer service, retail sales, or dispatch preferred


• Knowledge of tires, automotive services, or the trucking industry is a plus

Skills

• Excellent communication and interpersonal abilities


• Strong organizational skills with attention to detail


• Ability to manage multiple tasks in a fast-paced, team-oriented environment

Requirements

• Professional demeanor and ability to handle high-volume customer interactions


• Basic computer proficiency and comfort with sales/service software


• Valid driver’s license may be required based on job duties


• Competitive hourly wage


• Opportunities for professional growth and advancement


• Supportive team environment within a well-established, reputable company

Qualifications

Experience

Preferred

Knowledge of tires, automotive services, or the trucking industry is a plus

Previous experience in customer service, retail sales, or dispatch preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Why Join Southern Tire Mart? Southern Tire Mart is the largest commercial tire dealer and retread manufacturer in North America. With a nationwide network and a strong commitment to customer service and employee development, we offer a dynamic and rewarding workplace where your contributions make a real impact.