Dispatch Specialist - Customer-Centric Ops | PTO + 401(k)

Precision Garage Doors; Sanford (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Team-Focused Culture

Health, Dental & Vision Insurance

401(k) with Company Match

Supplemental Insurance Options

Job summary

Precision Garage Doors is seeking a Dispatch Specialist to join our team in Florida. You will be the vital link between customers and field staff, ensuring smooth operations and timely service.

You will handle inquiries across phone, email, and live chat, route requests, and coordinate appointments. Strong communication, organization, and tech skills are required; ServiceTitan experience is a plus.

Qualifications

• Strong verbal and written communication skills.
• Prior experience in customer service or dispatch is preferred.
• Ability to stay calm and think quickly under pressure.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and live chat.
• Route service requests and inquiries to the appropriate field team member.
• Schedule appointments and coordinate service calls efficiently.
• Manage a high volume of inbound communications while staying organized.
• Maintain accurate records of customer interactions and follow-ups.

Skills

Communication skills

Customer service

Problem solving

Tech skills

ServiceTitan knowledge

Tools

ServiceTitan

Job description

Precision Garage Doors is seeking a Dispatch Specialist to join our team in Florida. You will be the vital link between customers and field staff, ensuring smooth operations and timely service.

You will handle inquiries across phone, email, and live chat, route requests, and coordinate appointments. Strong communication, organization, and tech skills are required; ServiceTitan experience is a plus.