Lead Dispatch Specialist - Customer & Field Ops (PTO)

Precision Garage Door of Tampa Bay; Grapevine (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental & Vision Insurance

401(k) with company match

Team-focused culture

Job summary

Precision Garage Door of Tampa Bay seeks a Lead Dispatch Specialist to join our Dallas team. You will be the essential link between customers and field staff, coordinating service requests and scheduling calls to ensure timely service and high-quality support.

Ideal candidates bring customer service or dispatch experience, strong communication, and proficiency with computer systems. We offer PTO, health/dental/vision insurance, a 401(k) with company match, and a team‑oriented culture.

Qualifications

• Experience in customer service or dispatch preferred.
• Excellent verbal and written communication.
• Calm under pressure and quick thinker.
• Strong computer skills and tech proficiency.

Responsibilities

• Answer calls, emails, and live chat from customers.
• Route requests to field team and schedule service calls.
• Maintain records of interactions and follow-ups.

Skills

Customer service

Dispatch experience

Communication skills

Problem solving

Tech savvy

Tools

ServiceTitan

Job description

Precision Garage Door of Tampa Bay seeks a Lead Dispatch Specialist to join our Dallas team. You will be the essential link between customers and field staff, coordinating service requests and scheduling calls to ensure timely service and high-quality support.

Ideal candidates bring customer service or dispatch experience, strong communication, and proficiency with computer systems. We offer PTO, health/dental/vision insurance, a 401(k) with company match, and a team‑oriented culture.