Dispatch Coordinator

Precision Garage Door Service; Pompton Lakes (NJ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Full benefits package

Paid time off

Job summary

Precision Garage Door Service is hiring a Scheduler and Dispatcher to coordinate garage door installations and manage customer communications. This full-time, in-office role focuses on efficiently assigning jobs to installers based on region, difficulty, and availability, while maintaining detailed notes and up-to-date scheduling records.

The ideal candidate brings strong organizational and communication skills, comfort with scheduling software, and a proactive mindset to keep the daily schedule

Qualifications

• Experience in scheduling/dispatching or operations coordination.
• Familiarity with scheduling tools; ServiceTitan preferred.
• Strong written and verbal communication.

Responsibilities

• Coordinate garage door installations and assign to installers by region and availability.
• Call customers to schedule installs, explain prep requirements, and log notes.
• Use ServiceTitan to set appointment windows and confirm schedules via email/text.
• Track manifests and adjust assignments to maximize daily efficiency.

Skills

Organizational skills

Communication skills

Scheduling proficiency

Customer service

Multitasking

Tools

ServiceTitan

Job description

Now Hiring: Scheduler and Dispatcher at Precision Garage Door Service

Schedule: Full-Time, Monday-Friday, In office | Department: Customer Service

As an Scheduler and Dispatcher , you’ll play a critical role in our day-to-day operations—connecting with customers, coordinating with installers, managing job logistics, and keeping our schedule running like clockwork. If you enjoy solving logistical puzzles, providing top-notch customer service, and staying ten steps ahead, we want to hear from you!

What You’ll Do

• Coordinate Garage Door Installations
• Identify ready-to-schedule jobs, review job details and tags, and assign them to installers based on region, difficulty, availability, and delivery schedules.
• Communicate with Customers
• Call customers to schedule installs, explain prep requirements, and review job notes. Keep records of conversations and follow up when needed.
• Work Within Our Scheduling System
• Use ServiceTitan to set appointment windows, assign jobs to technicians, and confirm schedules via email or text.
• Stay Ahead of the Curve
• Track delivery manifests, anticipate market needs, and manage out-of-market assignments to maximize daily efficiency.

What We’re Looking For

• Strong organizational and communication skills
• Ability to confidently guide conversations and control scheduling flow
• Comfortable using scheduling software (ServiceTitan experience is a plus!)
• Detail-oriented mindset—understanding the impact of tags, locations, skill levels, and delivery logistics
• Team player who’s also self-motivated and proactive
• Ability to prioritize under pressure and pivot as needed

Bonus If You Have

• Experience in dispatch, operations, or field service scheduling
• Knowledge of garage door types, installation steps, or related services
• Bilingual in English and Spanish (preferred, not required)

Why Work With Us?

• Be part of a respected, nationwide brand with a strong reputation
• Join a supportive and tight-knit team
• Opportunity for growth and cross-training
• Full benefits package, paid time off, and more
• Make a real difference every single day!