Dispatch Specialist

Socket.dev; Sanford (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Team-Focused Culture

Health, Dental & Vision Insurance

401(k) with Company Match

Supplemental Insurance Options

Job summary

Socket.dev is hiring a Dispatch Specialist to bridge customers and field crews in the Clearwater/Tampa Bay area. You will be the main contact for inquiries, route requests to the right team, and schedule service calls to ensure timely, high-quality support.

The role emphasizes strong communication, multitasking, and tech-savviness, with a focus on delivering exceptional service while maintaining meticulous records and follow-ups.

Qualifications

• Prior experience in customer service, dispatch, or a related field (preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities— you stay calm and think on your feet.
• Tech-savvy with proficient computer skills.
• Experience with ServiceTitan is a plus.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and live chat.
• Route service requests and inquiries to the right field team member.
• Schedule appointments and coordinate service calls efficiently.
• Manage a high volume of inbound communications while staying organized.
• Maintain accurate records of customer interactions and follow-ups.

Skills

Customer service

Dispatch

Communication

Tech-savvy

Tools

ServiceTitan

Job description

We're Hiring: Dispatch Specialist | Clearwater/Tampa Bay

Schedule: 5-day workweek 10:00 AM - 7:00 PM. This schedule will include either every weekend or rotating every other weekend.

Are you a dependable, organized multitasker with a passion for customer service? We’re looking for a Dispatch Specialist to join our growing team! You’ll be the vital link between our customers and field staff - helping ensure smooth operations, timely service, and exceptional support.

What You'll Do:

• Serve as the first point of contact for customers via phone, email, and live chat.
• Route service requests and inquiries to the right field team member.
• Schedule appointments and coordinate service calls efficiently.
• Manage a high volume of inbound communications while staying organized.
• Maintain accurate records of customer interactions and follow-ups.

What You Bring:

• Prior experience in customer service, dispatch, or a related field (preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities- you stay calm and think on your feet.
• Tech-savvy with proficient computer skills.
• Experience with ServiceTitan is a plus!

Perks & Benefits:

• Paid Time Off (PTO) - Recharge and take personal time when needed.
• Team-Focused Culture - We value collaboration, accountability, and continuous growth.
• Health, Dental & Vision Insurance - Comprehensive coverage for you and your family.
• 401(k) with Company Match - Plan for the future and we’ll help you get there.
• Supplemental Insurance Options - Including short/long-term disability and life insurance.