Dispatch & Scheduling Specialist – Customer Care

Socket.dev; Sanford (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Team-Focused Culture

Health, Dental & Vision Insurance

401(k) with Company Match

Supplemental Insurance Options

Job summary

Socket.dev is hiring a Dispatch Specialist to bridge customers and field crews in the Clearwater/Tampa Bay area. You will be the main contact for inquiries, route requests to the right team, and schedule service calls to ensure timely, high-quality support.

The role emphasizes strong communication, multitasking, and tech-savviness, with a focus on delivering exceptional service while maintaining meticulous records and follow-ups.

Qualifications

• Prior experience in customer service, dispatch, or a related field (preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities— you stay calm and think on your feet.
• Tech-savvy with proficient computer skills.
• Experience with ServiceTitan is a plus.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and live chat.
• Route service requests and inquiries to the right field team member.
• Schedule appointments and coordinate service calls efficiently.
• Manage a high volume of inbound communications while staying organized.
• Maintain accurate records of customer interactions and follow-ups.

Skills

Customer service

Dispatch

Communication

Tech-savvy

Tools

ServiceTitan

Job description

Socket.dev is hiring a Dispatch Specialist to bridge customers and field crews in the Clearwater/Tampa Bay area. You will be the main contact for inquiries, route requests to the right team, and schedule service calls to ensure timely, high-quality support.

The role emphasizes strong communication, multitasking, and tech-savviness, with a focus on delivering exceptional service while maintaining meticulous records and follow-ups.