Customer Experience & Dispatch Specialist

Elevated.; Saint Petersburg (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) Company Match

Paid Time Off & Holidays

Employee Stock Purchase Program

Professional Development

Employee Referral Bonus Program

Job summary

Elevated Facility Services is seeking a Customer Service Associate in Tampa Bay to support branch operations with administrative, customer service, sales support, and dispatch coordination. You will collaborate with Service Managers, Technicians, and other staff to ensure exceptional service and efficient operations.

The role emphasizes professional communication, organization, and proactive opportunities to grow service contracts while maintaining accurate records and supporting safety

Qualifications

• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office and business software applications.
• Ability to work independently with limited supervision while collaborating effectively with multiple departments.
• Strong attention to detail and problem-solving skills.
• Ability to maintain confidentiality and professionalism in all interactions.

Responsibilities

• Represent the company professionally and positively in all customer interactions.
• Answer incoming customer calls, provide timely assistance, and dispatch service personnel as needed to resolve customer requests.
• Maintain accurate customer account information, including billing updates, extra service invoicing, collections support, and customer retention efforts.
• Process and manage contract bookings for maintenance, repair, and modernization projects.
• Promote and convert non-maintenance customers to maintenance contract customers.
• Proactively identify and pursue opportunities to sell company services to existing and prospective customers.
• Coordinate and dispatch service personnel to customer locations.
• Partner with Service Managers to schedule inspections and service visits.
• Participate in branch and company safety meetings.
• Support safety initiatives through recordkeeping, documentation, and training coordination as required.
• Adhere to company policies and procedures regarding the use of computers, systems, and technology resources.
• Receive, sort, and distribute incoming mail and correspondence.
• Maintain a professional, organized office environment, including filing, recordkeeping, and ordering office supplies.
• Assist with special projects and perform other duties as assigned to support branch operations.

Skills

Customer service

Communication

Organization

Microsoft Office

Multitasking

Detail-oriented

Tools

Microsoft Office

CRM software

Job description

Elevated Facility Services is seeking a Customer Service Associate in Tampa Bay to support branch operations with administrative, customer service, sales support, and dispatch coordination. You will collaborate with Service Managers, Technicians, and other staff to ensure exceptional service and efficient operations.

The role emphasizes professional communication, organization, and proactive opportunities to grow service contracts while maintaining accurate records and supporting safety