Service Dispatch & Customer Care Specialist

Entrusted; Town of Florida (NY); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Competitive pay

Full-time

Growth opportunities

Community focus

Job summary

Entrusted in Port St. Lucie, FL is seeking a Customer Service Representative (CSR) to join a growing home services team. This full-time, in-person role serves as the communication hub, scheduling and dispatching field technicians for plumbing, HVAC, and electrical work.

You will answer calls, book appointments, manage payments, maintain records, and support office operations in a fast-paced environment. Prior customer service or dispatch experience is preferred, with strong communication and

Qualifications

• Previous customer service, dispatching, or call center experience preferred.
• Experience in plumbing, HVAC, electrical, or home service industries is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Comfortable handling collections and payment discussions with customers.
• Proficient with computers, scheduling software, and Microsoft Office applications.
• Reliable, punctual, and team-oriented.

Responsibilities

• Answer incoming customer calls and provide outstanding customer service.
• Schedule service appointments for plumbing, HVAC, and electrical customers.
• Dispatch technicians to service calls and manage daily schedules.
• Monitor technician progress and maintain communication throughout the day.
• Follow up with technicians regarding service call completion and job status updates.
• Coordinate with customers regarding appointment confirmations and updates.
• Process customer payments and assist with collections on outstanding balances.
• Maintain accurate customer records and service notes in company software.
• Support office operations and assist with administrative tasks as needed.

Skills

Customer service

Dispatching

Scheduling

Communication

Multitasking

Collections

MS Office

Team player

Tools

Scheduling software

Microsoft Office

Job description

Entrusted in Port St. Lucie, FL is seeking a Customer Service Representative (CSR) to join a growing home services team. This full-time, in-person role serves as the communication hub, scheduling and dispatching field technicians for plumbing, HVAC, and electrical work.

You will answer calls, book appointments, manage payments, maintain records, and support office operations in a fast-paced environment. Prior customer service or dispatch experience is preferred, with strong communication and