Dispatch & Customer Care Specialist - Flexible Schedule

Staugustaplumbing; Saint Cloud (MN); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

401(k) with match

Health, dental, life, and vision保险

Health savings account

Employee discount

Flexible schedule

Paid time off

Paid holidays off

Robust incentive program

No on-call, night, or weekend shifts

Job summary

Augusta Plumbing and Heating in St. Cloud, MN is hiring a full-time Dispatcher – Customer Service Rep to help customers by phone, manage our job calendar, and coordinate technicians' movements to keep days running smoothly.

You will stay professional and upbeat, dispatch according to skill, availability, and proximity, and handle a variety of administrative tasks while delivering positive outcomes for customers.

Qualifications

• 1+ years of admin or customer service experience.
• Proficiency with Microsoft Word and Excel.
• Ability to work independently with problem-solving skills.
• Adaptable to changing circumstances and high-chaos environments.
• Strong attention to detail and accuracy.
• Willingness to learn and train.

Responsibilities

• Assist customers over the phone and manage the job calendar.
• Coordinate technicians' movements to keep days running smoothly.
• Dispatch technicians according to skill, availability, and proximity.
• Stay in touch with technicians and answer calls from customers.
• Handle various administrative tasks and adapt to changing circumstances.

Skills

Admin experience

Customer service

MS Word

MS Excel

Detail-oriented

Problem-solving

Education

High school diploma

Job description

Augusta Plumbing and Heating in St. Cloud, MN is hiring a full-time Dispatcher – Customer Service Rep to help customers by phone, manage our job calendar, and coordinate technicians' movements to keep days running smoothly.

You will stay professional and upbeat, dispatch according to skill, availability, and proximity, and handle a variety of administrative tasks while delivering positive outcomes for customers.