Dispatch & Scheduling Pro — Fast-Paced Logistics

Lumiere Outdoor Lighting; Minneapolis (MN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Bonus opportunities

Fitness center access

Employee discounts on services

Job summary

Hero Home Services is seeking a Dispatch Service Representative to provide logistical support for field personnel and ensure customer commitments are met. The role requires strong communication, a high level of organization, and the ability to manage multiple tasks in a fast-paced environment.

The position offers weekend/on-call rotations, competitive hourly pay (USD 22–24) with bonus opportunities, and access to employee benefits. Equal opportunity employer.

Qualifications

• Demonstrates Hero core values at a high level (T.R.U.E.)
• Valid driver’s license with clean driving and criminal record
• High School Diploma or equivalent required
• Knowledgeable on current processes, promotions, coupons and any other necessary information
• Able to communicate professionally, clearly, and concisely with team, management and customers
• Flexibility to move between tasks based on business need
• Must be highly detailed and demonstrate the ability to follow through
• Highly motivated, flexible, and positive attitude
• Outgoing personality in a fast-paced, goal-driven environment
• Punctual and prepared to work before the scheduled start time

Responsibilities

• Make sure the right technicians get to the right jobs on time, prepared, and informed
• Answer incoming calls, emails, and other requests projecting a professional image
• Make outbound calls to book, confirm, reschedule, and survey existing and potential customers
• Maximize opportunities through dispatching processes and adhering to company goals
• Support for overflow from Customer Service Representatives

Skills

Excellent Communication

Driver's license

Education

High School Diploma or equivalent

Job description

Hero Home Services is seeking a Dispatch Service Representative to provide logistical support for field personnel and ensure customer commitments are met. The role requires strong communication, a high level of organization, and the ability to manage multiple tasks in a fast-paced environment.

The position offers weekend/on-call rotations, competitive hourly pay (USD 22–24) with bonus opportunities, and access to employee benefits. Equal opportunity employer.