Dispatcher: Fast-Paced Logistics Pro with Impact

Hero Home Services; BLOOMINGTON (MN); On-site; USD 30,000 - 33,000; Full time

Job summary

Hero Home Services in Bloomington, MN is seeking a Dispatch Service Representative (DSR) to provide logistical support for field personnel and ensure customer commitments are met. The role requires strong communication, urgency, and attention to detail to keep schedules on track.

The position offers a starting hourly wage of $22.00–$24.00 with weekend on-call shifts, benefits, and opportunities for bonuses. You will coordinate techs, answer calls and emails, and help optimize dispatch processes.

Qualifications

• Valid driver's license with clean driving and criminal record.
• High School Diploma or equivalent required.
• Ability to communicate professionally with team, management, and customers.
• Flexible to move between tasks as needed.
• On-time and prepared for shifts.

Responsibilities

• Make sure the right technicians get to the right jobs on time, prepared, and informed
• Answer incoming calls, emails, and other requests projecting a professional, memorable image
• Make outbound calls to book, confirm, reschedule, and survey existing and potential customers
• Maximize opportunities through dispatching processes and adhering to the company expectations and goals
• Support for overflow from Customer Service Representatives

Skills

Excellent communication

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Job description

Hero Home Services in Bloomington, MN is seeking a Dispatch Service Representative (DSR) to provide logistical support for field personnel and ensure customer commitments are met. The role requires strong communication, urgency, and attention to detail to keep schedules on track.

The position offers a starting hourly wage of $22.00–$24.00 with weekend on-call shifts, benefits, and opportunities for bonuses. You will coordinate techs, answer calls and emails, and help optimize dispatch processes.