Dispatcher

Hero Home Services; BLOOMINGTON (MN); On-site; USD 30,000 - 33,000; Full time

Job summary

Hero Home Services in Bloomington, MN is seeking a Dispatch Service Representative (DSR) to provide logistical support for field personnel and ensure customer commitments are met. The role requires strong communication, urgency, and attention to detail to keep schedules on track.

The position offers a starting hourly wage of $22.00–$24.00 with weekend on-call shifts, benefits, and opportunities for bonuses. You will coordinate techs, answer calls and emails, and help optimize dispatch processes.

Qualifications

• Valid driver's license with clean driving and criminal record.
• High School Diploma or equivalent required.
• Ability to communicate professionally with team, management, and customers.
• Flexible to move between tasks as needed.
• On-time and prepared for shifts.

Responsibilities

• Make sure the right technicians get to the right jobs on time, prepared, and informed
• Answer incoming calls, emails, and other requests projecting a professional, memorable image
• Make outbound calls to book, confirm, reschedule, and survey existing and potential customers
• Maximize opportunities through dispatching processes and adhering to the company expectations and goals
• Support for overflow from Customer Service Representatives

Skills

Excellent communication

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Job description

Overview

At Hero, we believe that our employees will take great care of our customers because we take great care of our employees. That is why we are looking for the best of the best to join our team and have designed an amazing benefits package to take care of each one of our team members.

A Dispatch Service Representative (DSR) at Hero is responsible for providing logistical support to our field personnel and assure all customer commitments are met. Candidates who will thrive in this role enjoy helping others and being their team’s go-to person. They are also great at having a sense of urgency, maintaining schedules, and giving every detail great attention.

Hero keeps our T.R.U.E. core values as a top priority. We are a high energy team that is growing fast. We set goals, reward team members for hard work, and push each other to be the best we can be.

Core Values

• Team Before Self
• Remarkably Great & Driven
• Ultimate Professionalism
• Excellent Communication

Amazing Benefits Package

• Competitive Compensation: $20 per hour starting wage
• Bonus opportunities available
• Full access to Peak Health fitness and recovery center
• Employee discounts on services – at cost pricing available

Schedule

• 8- hour shifts: Monday thru Friday
• On call shifts on weekends, evenings, and some holidays
• Hero’s DSR Staff is present on some pre-determined holidays

Essential Job Duties

• Make sure the right technicians get to the right jobs on time, prepared, and informed
• Answer incoming calls, emails, and other requests projecting a professional, memorable image
• Make outbound calls to book, confirm, reschedule, and survey existing and potential customers
• Maximize opportunities through dispatching processes and adhering to the company expectations and goals
• Support for overflow from Customer Service Representatives

Qualifications

• Demonstrates Hero core values at a high level (T.R.U.E.)
• Valid driver’s license with clean driving and criminal record
• High School Diploma or equivalent required
• Knowledgeable on current processes and procedures, promotions, coupons, and any other necessary information
• Able to communicate professionally, clearly, and concisely with other team members, management, and customers
• Flexibility to move between tasks based on business need and balance competing priorities
• Must be highly detailed and demonstrate the ability to follow through
• Highly motivated, flexible, and great attitude on life
• Outgoing personality that blends well with a fast-paced, goal-driven environment
• Ontime and prepared to work before the scheduled start time

Hero Home Services is an equal opportunity employer, including veterans.

Posted Min Pay Rate

USD $22.00/Hr.

Posted Max Pay Rate

USD $24.00/Hr.