HVAC Office & Dispatch Manager

Classifieds24; New York, Northern (NY, KY); Hybrid; USD 28,000 - 55,000; Full time

Job summary

Maselli Contracting & HVAC LLC is seeking an Administrator/Office Manager to coordinate daily dispatching, customer communications, and general office duties for a busy HVAC/plumbing service business in Westchester County. The role includes calendar management, basic HVAC guidance, and social media promotion.

The ideal candidate has dispatching experience, strong organizational skills, and a customer-focused mindset. HVAC knowledge is a plus, with on-the-job learning available.

Qualifications

• Dispatching experience is required, preferably in a service or field technician setting.
• Tech-savvy with scheduling software, email platforms and social media tools.
• Highly organized with the ability to manage multiple moving parts.
• Excellent time management and adaptability to changing plans.
• Strong customer service mindset and professional communication.
• General HVAC knowledge or willingness to learn on the job.
• Problem-solving skills to resolve scheduling or service issues quickly.
• Fluent with social media platforms like Facebook, Instagram, and Google Business.

Responsibilities

• Dispatch HVAC technicians each morning for efficient scheduling.
• Act as primary contact with customers via phone and email.
• Provide basic HVAC system information and maintenance guidance.
• Maintain office calendar and schedule service calls and appointments.
• Manage company social media to promote services and engage locals.
• File permits with towns and maintain accurate records.

Skills

Dispatching experience

Tech-savvy

Organizational skills

Time management

Customer service

HVAC knowledge

Problem-solving

Social media

Tools

Scheduling software

Email platforms

Social media tools

Job description

Maselli Contracting & HVAC LLC is seeking an Administrator/Office Manager to coordinate daily dispatching, customer communications, and general office duties for a busy HVAC/plumbing service business in Westchester County. The role includes calendar management, basic HVAC guidance, and social media promotion.

The ideal candidate has dispatching experience, strong organizational skills, and a customer-focused mindset. HVAC knowledge is a plus, with on-the-job learning available.