Dispatch & Office Manager - HVAC Admin & Customer Care

Globalclassifieds; New York (NY); Ibrido; USD 28.000 - 55.000; Tempo pieno

Descrizione del lavoro

Maselli Contracting & HVAC LLC seeks an Administrator/Office Manager to coordinate technician dispatch, handle customer inquiries, and manage scheduling for daily operations in Westchester County. The role requires strong organizational skills and HVAC knowledge or willingness to learn.

You will also manage social media updates and maintain permits/records, supporting both internal teams and clients in a fast-paced environment.

Competenze

• Previous dispatching experience is a MUST.
• Tech-savvy with scheduling software and email platforms.
• Strong organizational abilities to manage multiple parts.
• Excellent time management and prioritization in real time.
• Customer service mindset with professional communication.
• General HVAC knowledge preferred or willingness to learn on the job.

Mansioni

• Dispatch HVAC technicians each morning for efficient scheduling.
• Serve as primary contact for customer inquiries via phone and email.
• Answer basic HVAC questions and provide support.
• Maintain office calendar and scheduling for service calls.
• Update and monitor social media channels to engage with community.
• File permits with towns and maintain records.

Conoscenze

Dispatching experience

Organizational skills

Time management

Customer service mindset

Professional communication

Strumenti

Scheduling software

Email platforms

Social media tools

Descrizione del lavoro

Administrator/Office Manager - admin / office - administrative job employment

Maselli Contracting & HVAC LLC, established 2018, is an HVAC and plumbing business serving a wide range of customers all throughout Westchester County. The company boasts a loyal customer base, with excellent service being our priority.

Job Responsibilities:

As our Office Manager, you will be at the heart of our daily operations, supporting both internal teams and our valued customers. Key responsibilities include:

- Technician Dispatching: Coordinate and deploy HVAC technicians each morning, ensuring efficient scheduling and timely arrivals at job sites.

- Customer Communication: Serve as the primary point of contact for customer inquiries via phone and email, delivering friendly and knowledgeable support.

- General HVAC Support: Answer basic questions related to HVAC systems, services, and maintenance.

- Scheduling & Calendar Management: Maintain the office calendar, manage all booking requests, and handle day-to-day scheduling for technicians, service calls, and appointments.

- Social Media Management: Regularly update and monitor the company’s social media channels to promote services, share updates, and engage with the community.

-File permits with various towns and maintain exceptional records.

Qualifications:

We're looking for a proactive, detail-oriented individual who thrives in a fast-paced environment and enjoys balancing both people and process. The ideal candidate will have:

- Previous dispatching experience (A MUST), especially in a service-based or field technician setting

- Tech-savvy skills, including comfort with scheduling software, email platforms, and social media tools

- Strong organizational abilities, capable of managing multiple moving parts with accuracy and clarity

- Excellent time management, able to prioritize and adjust plans in real time

- Customer service mindset, with professional communication skills both written and verbal

- General HVAC knowledge (preferred), or a willingness to learn quickly on the job

- Problem-solving attitude, with the ability to think ahead and resolve scheduling or service issues efficiently

- Social media fluency, especially with platforms like Facebook, Instagram, and Google Business

Does this role sound like you? Apply now!

Email your resume if interested

Job Type: Full-time

Pay: $20.00 - $40.00 per hour Based on Experience