Dispatch & Office Manager - HVAC Admin & Customer Care

Globalclassifieds; New York, Northern (NY, KY); Hybrid; USD 28,000 - 55,000; Full time

Job summary

Maselli Contracting & HVAC LLC seeks an Administrator/Office Manager to coordinate technician dispatch, handle customer inquiries, and manage scheduling for daily operations in Westchester County. The role requires strong organizational skills and HVAC knowledge or willingness to learn.

You will also manage social media updates and maintain permits/records, supporting both internal teams and clients in a fast-paced environment.

Qualifications

• Previous dispatching experience is a MUST.
• Tech-savvy with scheduling software and email platforms.
• Strong organizational abilities to manage multiple parts.
• Excellent time management and prioritization in real time.
• Customer service mindset with professional communication.
• General HVAC knowledge preferred or willingness to learn on the job.

Responsibilities

• Dispatch HVAC technicians each morning for efficient scheduling.
• Serve as primary contact for customer inquiries via phone and email.
• Answer basic HVAC questions and provide support.
• Maintain office calendar and scheduling for service calls.
• Update and monitor social media channels to engage with community.
• File permits with towns and maintain records.

Skills

Dispatching experience

Organizational skills

Time management

Customer service mindset

Professional communication

Tools

Scheduling software

Email platforms

Social media tools

Job description

Maselli Contracting & HVAC LLC seeks an Administrator/Office Manager to coordinate technician dispatch, handle customer inquiries, and manage scheduling for daily operations in Westchester County. The role requires strong organizational skills and HVAC knowledge or willingness to learn.

You will also manage social media updates and maintain permits/records, supporting both internal teams and clients in a fast-paced environment.