HVAC Dispatch & Office Manager

Globalclassifieds.info; New York (NY); Híbrido; USD 28 000 - 55 000; Tempo integral

Resumo da oferta

Maselli Contracting & HVAC LLC seeks an Administrator/Office Manager to coordinate technician dispatching, manage inquiries, and support daily operations for a growing HVAC/plumbing service in Westchester County. You will oversee scheduling, calendars, social media updates, and permitting while delivering strong customer service and efficient office processes.

The successful candidate will combine tech-savvy skills with HVAC knowledge or a fast-learning attitude, thrive in a fast-paced

Qualificações

• Prior dispatching experience in a service-based or field technician setting.
• Tech-savvy with scheduling software, email platforms, and social media tools.
• Strong organization and ability to manage multiple moving parts accurately.
• Excellent time management and ability to adjust plans in real time.
• Customer service mindset with professional written and verbal communication.
• General HVAC knowledge or willingness to learn quickly on the job.
• Problem-solving mindset to handle scheduling or service issues efficiently.
• Fluent social media usage, especially Facebook, Instagram, and Google Business.

Responsabilidades

• - Technician Dispatching: Coordinate and deploy HVAC technicians each morning, ensuring efficient scheduling and timely arrivals at job sites.
• - Customer Communication: Serve as the primary point of contact for customer inquiries via phone and email, delivering friendly and knowledgeable support.
• - General HVAC Support: Answer basic questions related to HVAC systems, services, and maintenance.
• - Scheduling & Calendar Management: Maintain the office calendar, manage all booking requests, and handle day-to-day scheduling for technicians, service calls, and appointments.
• - Social Media Management: Regularly update and monitor the company’s social media channels to promote services, share updates, and engage with the community.
• - File permits with various towns and maintain exceptional records.

Conhecimentos

Dispatching experience

Tech savvy

Scheduling software

Social media tools

Organizational skills

Time management

Customer service

HVAC knowledge

Descrição da oferta de emprego

Maselli Contracting & HVAC LLC seeks an Administrator/Office Manager to coordinate technician dispatching, manage inquiries, and support daily operations for a growing HVAC/plumbing service in Westchester County. You will oversee scheduling, calendars, social media updates, and permitting while delivering strong customer service and efficient office processes.

The successful candidate will combine tech-savvy skills with HVAC knowledge or a fast-learning attitude, thrive in a fast-paced