Client Service Scheduler & Ops Coordinator

Johnson Controls; San Antonio (TX); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation, holidays, and sick time

Comprehensive benefits from day one

Extensive on-the-job/cross-training

Collaborative team environment

Zero Harm safety policy

Scheduling and management support

Employee discount programs

Job summary

Johnson Controls is seeking an on-site service scheduling coordinator to receive and schedule customer calls for service, manage technician schedules, and ensure timely maintenance completion. You will debrief daily with technicians and coordinate with Billing and Support to move completed jobs through the process.

The role requires strong organizational skills, the ability to multitask, and excellent interpersonal communication to meet customer expectations.

Qualifications

• High school diploma or equivalent required, plus 2–5 years of service industry experience managing service operations and/or service scheduling.
• Must demonstrate the ability to work independently with strong organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based on financial impact to desired business goals.
• Able to influence diverse teams to accomplish tasks/goals.
• Associate degree preferred.
• Experience and/or basic project accounting principles.

Responsibilities

• Receives and schedules customer calls for service and manages the schedule of assigned technicians and mechanics.
• Debriefs activities of assigned technicians daily and coordinates with billing and support to progress completed jobs.
• Communicates action plans and services to be provided directly to customers and ensures work meets customer expectations.
• Maintains up-to-date customer account information in NxGen and supports time and expense reporting.

Skills

Organizational skills

Attention to detail

Interpersonal skills

Time management

Communication skills

Prioritization

Education

High school diploma or equivalent

Associate degree

Tools

NxGen

Job description

Johnson Controls is seeking an on-site service scheduling coordinator to receive and schedule customer calls for service, manage technician schedules, and ensure timely maintenance completion. You will debrief daily with technicians and coordinate with Billing and Support to move completed jobs through the process.

The role requires strong organizational skills, the ability to multitask, and excellent interpersonal communication to meet customer expectations.