Dispatch Receptionist

Servpro Industries, Inc.; Beverly (MA); On-site; USD 13,776 - 17,908; Part time

Job summary

Servpro Industries, Inc. in Beverly, MA seeks a dedicated administrative professional to perform various office tasks related to customer calls, job management, and scheduling.

The ideal candidate will have 2+ years of experience in an administrative role, possess excellent organizational skills, and demonstrate proficiency in Microsoft Office. This position is essential for maintaining high levels of customer satisfaction in a fast-paced environment.

The compensation ranges between $10.00 - $13.00 per hour.

Qualifications

• 2+ years administrative or office-related experience.
• Strong written and verbal communication skills.
• Experience in customer service and scheduling.

Responsibilities

• Perform office administrative tasks related to customer calls and job management.
• Schedule jobs and assist departments as needed.
• Maintain accurate data entry and analyze dispatch reports.

Skills

Customer service experience

Organizational skills

Proficiency in Microsoft Office

Detail-oriented

Education

HSD/GED, Associate’s/Bachelor’s degree preferred

Tools

Xactimate

Job description

Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.

• Receive general phone calls and greet visitors
• Receive and dispatch lead calls and job referrals
• Perform detailed and accurate data entry, including analyzing dispatch reports
• Coordinate crew and job scheduling
• Assist other departments, as needed

Qualifications:

• 2+ year(s) of administrative or office-related experience and business experience
• Working knowledge of current business software technologies is required
• Experience in the commercial cleaning and restoration or insurance industry is desired
• Customer service experience, quality assurance, and scheduling a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software
• Minimum of HSD/GED, Associate’s/Bachelor’s degree preferred
• Ability to successfully complete a background check subject to applicable law

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

Compensation: $10.00 - $13.00 per hour