Emergency Dispatch & Scheduling Coordinator

Sunstall Inc.; Cumming (GA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

401(k)3%Match

Health,Dental,Visioninsurance

Vacation

Job summary

SERVPRO is hiring a Dispatch/Scheduler to manage incoming calls and front-desk reception, coordinating dispatch of crews to job sites and providing professional customer service and administrative support.

The role requires in-person work five days a week, with occasional after-hours and weekend support. A high school diploma or GED, solid MS Office and phone-system skills, and excellent communication are essential.

Qualifications

• High school diploma or GED required.
• Previous receptionist, dispatch, or administrative experience preferred.
• Proficiency in Microsoft Office and phone systems.
• Strong communication, organizational, and multitasking skills.
• Excellent customer service skills.
• Must be able to work in person 5 days per week with occasional after-hours and weekend support.

Responsibilities

• Answer and direct incoming calls and greet visitors professionally.
• Dispatch and coordinate crews and resources to jobsites.
• Capture and enter job and customer information into the system.
• Schedule appointments and maintain crew calendars.
• Provide administrative and clerical support to the office.
• Communicate with customers, crews, and adjusters as needed.
• Maintain a clean and organized reception area.

Skills

Customer service

Communication

Organizational skills

Multitasking

Microsoft Office

Education

High school diploma/GED

Tools

Phone systems

MS Office

Job description

SERVPRO is hiring a Dispatch/Scheduler to manage incoming calls and front-desk reception, coordinating dispatch of crews to job sites and providing professional customer service and administrative support.

The role requires in-person work five days a week, with occasional after-hours and weekend support. A high school diploma or GED, solid MS Office and phone-system skills, and excellent communication are essential.