Dispatch & Route Optimization Specialist (On-Site)

WM; West Babylon (NY); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401K with match

Stock purchase plan

Paid vacation, holidays and personal (

Job summary

WM is seeking an on-site Dispatch Coordinator at our West Babylon location. You will coordinate driver assignments, route planning, and issue resolution to ensure timely delivery and service across residential, commercial, and roll-off lines of business.

The role involves on-site work with potential overtime and up to 15% travel to connect with site dispatchers, with a focus on efficient routing and proactive problem-solving.

Qualifications

• High School Diploma or GED.
• 6 months of relevant work experience in a team setting.
• Multi-tasking in a fast-paced work environment with excellent organizational skills.
• Dispatching experience (preferred).
• Excellent computer skills (preferred).

Responsibilities

• Dispatches drivers to calls using customer needs, drivers’ locations, and loads.
• Works with sites and service department to optimize routes.
• Determines daily driver staffing levels for responsiveness and productivity.
• Assigns routes and service tickets to drivers and ensures completion.
• Handles incoming calls and emails from customer service and sales; manages pickup/delivery requests.

Skills

Team communication

Multi-tasking

Organizational skills

Dispatching experience

Excellent computer skills

Education

High School Diploma or GED

Tools

Computer skills

Job description

WM is seeking an on-site Dispatch Coordinator at our West Babylon location. You will coordinate driver assignments, route planning, and issue resolution to ensure timely delivery and service across residential, commercial, and roll-off lines of business.

The role involves on-site work with potential overtime and up to 15% travel to connect with site dispatchers, with a focus on efficient routing and proactive problem-solving.