Dispatch Coordinator: On-Route Problem Solver

Casella; West Bridgewater (MA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & Disability Insurance

Maternity & Parental Leave

Flexible Spending Accounts

Discounted Stock Program

401K

Employee Awards

Employee Assistance Plan

Wellness Incentive

Tuition Assistance

Career Pathways

and More.

Job summary

Casella is seeking a Dispatcher to coordinate drivers across residential, commercial, and roll-off services. You will balance workloads, respond to on-route issues, and ensure timely service while maintaining high customer satisfaction.

The ideal candidate has a high school diploma or GED, ability to work in a fast-paced environment, strong communication, and some dispatch experience is preferred. This is a full-time, on-site role based in Massachusetts with comprehensive benefits.

Qualifications

• The candidate has a high school diploma or GED and is legally eligible to work in the US.
• Demonstrated ability to work as part of a team in a collaborative environment; dispatch experience preferred.

Responsibilities

• Dispatches drivers to calls using customer needs, drivers’ locations and loads to balance cost and satisfaction.
• Routes and assigns service to drivers throughout the day and for the next day, ensuring route completion.
• Handles calls and emails from customer service and sales, managing pick-up/delivery requests for containers.
• Communicates with customers when drivers are on-site to resolve delays and keep customers informed.
• Prepares and updates daily route schedules and maintains route documentation for pickups and driver locations.
• Reports driver performance issues to management and participates in training to expand knowledge of the company and services.

Skills

Teamwork

Attention to detail

Multi-tasking

Communication

Problem solving

Education

High school diploma or GED

Job description

Casella is seeking a Dispatcher to coordinate drivers across residential, commercial, and roll-off services. You will balance workloads, respond to on-route issues, and ensure timely service while maintaining high customer satisfaction.

The ideal candidate has a high school diploma or GED, ability to work in a fast-paced environment, strong communication, and some dispatch experience is preferred. This is a full-time, on-site role based in Massachusetts with comprehensive benefits.