Dispatch & Permitting Lead — Drive Efficiency & Compliance

Same Day Water Heaters, LLC; Texas; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision insurance

PTO

Performance-based bonuses

Job summary

Same Day Water Heaters, LLC is seeking an experienced Dispatch & Permitting Manager to lead and support our Dispatch and Permitting teams. The role oversees daily scheduling, permit processing, technician utilization, and customer escalations while driving process improvements and operational excellence.

The ideal candidate will have prior supervisory experience, 3+ years in dispatching or related fields, and a track record of managing high-volume service teams in home services sectors.

Qualifications

• Previous supervisory or management experience required.
• 3+ years of experience in dispatching, permitting, operations, customer service, or a related field.
• Experience leading teams in a high-volume service, plumbing, HVAC, construction, or home services environment preferred.

Responsibilities

• Lead, coach, and develop Dispatchers and Permit Specialists.
• Set departmental goals, performance expectations, and deadlines aligned with company objectives.
• Manage daily dispatch operations, technician scheduling, and job assignments to maximize efficiency and customer satisfaction.
• Monitor technician capacity, route efficiency, and schedule optimization to improve productivity and job completion rates.
• Oversee permit submissions, tracking, inspections, and regulatory compliance across all service areas.
• Ensure permits, inspections, and job documentation are completed accurately and timely to prevent delays and failed inspections.

Skills

Leadership

Coaching

Team development

Communication

Time management

Excel

Multitasking

Tools

Microsoft Office

Job description

Same Day Water Heaters, LLC is seeking an experienced Dispatch & Permitting Manager to lead and support our Dispatch and Permitting teams. The role oversees daily scheduling, permit processing, technician utilization, and customer escalations while driving process improvements and operational excellence.

The ideal candidate will have prior supervisory experience, 3+ years in dispatching or related fields, and a track record of managing high-volume service teams in home services sectors.