Service Ops Lead: Dispatch & Permitting

Same Day Water Heaters, LLC; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

Paid Time Off (PTO)

Advancement opportunities

Performance-based bonus opportunities

Collaborative and team-oriented work환경

Job summary

Same Day Water Heaters, LLC is seeking an experienced Dispatch & Permitting Manager to lead our Dispatch and Permitting teams in Dallas, TX. You will oversee daily scheduling, permit processing, technician utilization, and customer escalations to ensure service excellence.

As a strong leader, you will coach and develop staff, set performance goals, and drive process improvements while maintaining compliance and high customer satisfaction in a fast-paced home services environment.

Qualifications

• Previous supervisory or management experience required.
• 3+ years of experience in dispatching, permitting, operations, customer service, or a related field.
• Experience leading teams in a high-volume service, plumbing, HVAC, construction, or home services environment preferred.
• Strong leadership, coaching, and team development skills.
• Excellent written and verbal communication abilities.
• Ability to multitask and prioritize effectively in a fast-paced, high-volume environment.
• Works well under pressure while maintaining a positive attitude and professional demeanor.
• Strong organizational, analytical, and problem-solving skills.

Responsibilities

• Lead, coach, and develop Dispatchers and Permit Specialists.
• Set departmental goals, performance expectations, and deadlines while ensuring alignment with company objectives.
• Manage daily dispatch operations, technician scheduling, and job assignments to maximize efficiency and customer satisfaction.
• Monitor technician capacity, route efficiency, and schedule optimization to improve productivity.
• Oversee permit submissions, tracking, inspections, and regulatory compliance across all service areas.
• Ensure permits, inspections, and job documentation are completed accurately and timely to prevent delays and failed inspections.
• Handle customer, technician, subcontractor, and operational escalations, providing effective and timely resolutions.
• Create and maintain departmental schedules, workflows, policies, procedures, and productivity standards.

Skills

Leadership

Coaching

Team development

Communication

Time management

Problem solving

Tools

Excel

Job description

Same Day Water Heaters, LLC is seeking an experienced Dispatch & Permitting Manager to lead our Dispatch and Permitting teams in Dallas, TX. You will oversee daily scheduling, permit processing, technician utilization, and customer escalations to ensure service excellence.

As a strong leader, you will coach and develop staff, set performance goals, and drive process improvements while maintaining compliance and high customer satisfaction in a fast-paced home services environment.