Dispatch Operator

Staffmark Group; Dothan (AL); On-site; USD 19,286 - 20,664; Full time

Benefits offered by this job

Weekly pay

Insurance options

401(k) plan

Growth opportunities

Job summary

Staffmark Group in Dothan, AL is seeking a Dispatch Operator to handle calls, route messages, and manage client communications in a fast-paced environment. The role requires a high school diploma or GED and strong computer/data-entry skills.

Minimum 2 years in admin/dispatch or call center roles is preferred. Pay is $14.00-$15.00 per hour with a training schedule from Monday to Friday, 7:00 AM–3:00 PM for about 3–4 weeks; regular shift is 2:00 PM–10:00 PM.

Qualifications

• Minimum 2 years of admin/dispatch/call center/customer service experience.
• Excellent telephone etiquette and communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Ability to work independently and maintain confidentiality.
• Reliable attendance and schedule flexibility.

Responsibilities

• Answer incoming calls and provide customer service.
• Route calls, messages, and emergencies per client protocols.
• Transfer calls and document interactions accurately.
• Monitor business email accounts and route communications.
• Perform clerical duties including typing and filing.
• Maintain client information confidentiality.
• Enter daily reports and account information into company systems.
• Review and maintain records and documentation.
• Restock office supplies and keep work areas clean.
• Attend staff meetings and support operational needs.

Skills

Administrative experience

Telephone etiquette

Multi-tasking

Organization

Confidentiality

Dependability

Education

High school diploma or GED

Tools

Computer skills

Job description

Now Hiring

Dispatch Operator
Dothan, AL

Pay Rate: $14.00 - $15.00 per hour

Training Schedule: Monday-Friday | 7:00 AM - 3:00 PM for approximately 3-4 weeks

Regular Schedule: 2:00 PM - 10:00 PM

Headset On. Game Face Ready. Let's Go

\"Working through Staffmark allowed me to connect with a company that valued my contributions. The experience enhanced my ability to manage client relationships effectively.\" Inside Sales Associate

Great conversations drive great results. Join us as a Dispatch Operator and use your communication skills to build relationships, close deals, and grow your career.

Education Requirements

• High school diploma or GED preferred


• Strong computer skills required


• Excellent typing and data entry abilities

Experience Requirements

• Minimum 2 years of administrative, dispatch, call center, or customer service experience required


• Professional telephone etiquette and communication skills


• Experience handling multiple tasks in a fast-paced environment


• Strong organizational and problem-solving abilities


• Ability to work independently and maintain confidentiality


• Reliable attendance and flexibility to work assigned schedules

Job Duties

• Answer incoming calls and provide exceptional customer service


• Route calls, messages, and emergency notifications according to client protocols


• Transfer calls and document customer interactions accurately


• Monitor business email accounts and route communications appropriately


• Perform clerical duties including typing, proofreading, filing, faxing, and copying


• Maintain client and customer information confidentiality


• Enter daily reports, charges, and account information into company systems


• Review, edit, and maintain records and documentation


• Restock office supplies, workstations, bathrooms, and kitchen areas


• Remove trash and help maintain a clean work environment


• Attend staff meetings and support operational needs as assigned

Job Duties (additional)

• Talk to customers and help them find the right fit.


• Suggest smart add-ons and upgrades.


• Keep the convo friendly, helpful, and on point.

Benefits

• Competitive Weekly pay you can count on.


• Good Insurance(yep, medical, dental, vision,+ life ).


• Optional 401(k)-because your future you will thank you.


• Growth potential and good vibes.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.