Dispatch Operator: Fast-Paced Call Center & Admin Role

Staffmark Group; Dothan (AL); On-site; USD 19,286 - 20,664; Full time

Benefits offered by this job

Weekly pay

Insurance options

401(k) plan

Growth opportunities

Job summary

Staffmark Group in Dothan, AL is seeking a Dispatch Operator to handle calls, route messages, and manage client communications in a fast-paced environment. The role requires a high school diploma or GED and strong computer/data-entry skills.

Minimum 2 years in admin/dispatch or call center roles is preferred. Pay is $14.00-$15.00 per hour with a training schedule from Monday to Friday, 7:00 AM–3:00 PM for about 3–4 weeks; regular shift is 2:00 PM–10:00 PM.

Qualifications

• Minimum 2 years of admin/dispatch/call center/customer service experience.
• Excellent telephone etiquette and communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Ability to work independently and maintain confidentiality.
• Reliable attendance and schedule flexibility.

Responsibilities

• Answer incoming calls and provide customer service.
• Route calls, messages, and emergencies per client protocols.
• Transfer calls and document interactions accurately.
• Monitor business email accounts and route communications.
• Perform clerical duties including typing and filing.
• Maintain client information confidentiality.
• Enter daily reports and account information into company systems.
• Review and maintain records and documentation.
• Restock office supplies and keep work areas clean.
• Attend staff meetings and support operational needs.

Skills

Administrative experience

Telephone etiquette

Multi-tasking

Organization

Confidentiality

Dependability

Education

High school diploma or GED

Tools

Computer skills

Job description

Staffmark Group in Dothan, AL is seeking a Dispatch Operator to handle calls, route messages, and manage client communications in a fast-paced environment. The role requires a high school diploma or GED and strong computer/data-entry skills.

Minimum 2 years in admin/dispatch or call center roles is preferred. Pay is $14.00-$15.00 per hour with a training schedule from Monday to Friday, 7:00 AM–3:00 PM for about 3–4 weeks; regular shift is 2:00 PM–10:00 PM.