Supervisor, Central Dispatch

Estes Express; Richmond (VA); On-site; USD 60,000 - 76,000; Full time

Job summary

Estes Express Lines is seeking a Central Dispatch Supervisor in Richmond, VA to manage daily workloads of over-the-road drivers and ensure on-time freight movement. You will balance loads, monitor efficiency, and coordinate with Service Center management to achieve service and cost goals.

The role requires extensive dispatch experience, strong communication, familiarity with DOT rules, and the ability to work nights, weekends, and holidays as part of a 7-day operation.

Qualifications

• High School Diploma or GED or equivalent background; College degree or equivalent work experience in Transportation preferred
• Supervisory experience in trucking, preferably LTL (one year preferred)
• One year experience of Transportation Dispatch experience required.
• Transportation experience with analysis of freight movement, logistics, handling, coordination & scheduling highly preferred
• Knowledge of DOT and safety regulations
• Strong communication skills
• Proficiency in MS Word, Excel, Access, TMW Software & PowerPoint
• Customer Service experience with internal and external customers
• Must be self- directed with strong analytical & problem solving skills
• Good geographic knowledge of the U.S.
• Must be able to work non-traditional schedules including nights & weekends & holidays
• Must be able to lift approximately 20 lbs.
• Must comply with all company policies & Code of Conduct
• Must interact well with others
• Must work independently or in a team setting
• Must handle tight deadlines in a high-volume environment with multiple priorities
• Must pass pre-employment drug screen and background check
• Must be authorized to work in the United States

Responsibilities

• Supervises and assigns drivers and vehicles to convey freight; resolves routing issues
• Plan dispatches to meet cost and service goals; identify problems & resolutions
• Conducts analysis and directs driver assignments; schedules load consolidation
• Dispatches Line Haul drivers to move freight within service standards
• Coaches drivers; provides performance feedback to Service Center Managers
• Dispatches drivers per customer requests & DOT regulations
• Interacts with Field Supervision, Drivers, and center management
• On-the-job training period typically 3-6 months
• Regular attendance is required
• May perform other duties as assigned

Skills

Supervisory experience

Analytical thinking

Strong communication skills

Self-directed

Teamwork

Time management

Education

High School Diploma/GED

College degree or equivalent in Transportation

Tools

MS Word

Excel

Access

TMW Software

PowerPoint

Job description

Job Summary:

As a leading LTL freight carrier who has been in business since 1931, Estes Express Lines takes great pride in leading the industry with highly qualified Central Dispatch Supervisors based in our corporate offices in Richmond, Va. As a Central Dispatch Supervisor, you will be accountable for assigning and managing the daily workload of our over the road drivers focusing on the daily aspects of service performance and cost control with goals of controlling load quality, equipment balance and subsequent empty miles generated while maximizing driver and equipment utilization. This position will work directly with drivers and Service Center management to ensure the timely movement of all freight. Transportation dispatching knowledge and good communication skills are important to the success of the Central Dispatch Supervisor at Estes. If you are looking for a rewarding and challenging career with opportunity for advancement, Estes is the place for you.

• Supervises and assigns drivers and vehicles to convey freight. Resolves routing issues, responsible for location-to-location freight movement/balance, cancellation resolutions, driver scheduling and monitoring of drivers’ performance.
• Plan dispatches to accommodate cost and service goals. Identifies problems and resolutions and acts on them.
• Conducts continuous analysis & direction of driver assignments. Implements scheduling for possible load consolidation
• Dispatches Line Haul drivers via information in computer system and phone communication with Service Centers in order to get freight moved in a timely manner within our service standards.
• Coaches and counsels drivers and makes decisions relative to performance, up to and including suspension pending investigation and/or termination. Provides performance feedback to Service Center Managers
• Dispatches drivers according to customer requests and in compliance with DOT regulations and company policies and procedures.
• Familiarity with a variety of the field’s concepts, practices and procedures is critical as position relies on experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected.
• Performs a variety of complicated tasks in a fast paced environment with tight time constraints. Quality decision making skills essential; erroneous decisions will impact operating results and customer relationships.
• Interact with Field Supervision, Line Haul Drivers, Roadside Assistance Coordinators, Operations Planners, District Managers, Regional VP’s, and Senior Corporate Leadership team.
• Involves on the job training, usually 3-6 months
• Considered as essential Operations personnel
• Regular attendance is required.
• This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications:

• High School Diploma or General Educational Degree (GED), or any combination of education and experience which would provide an equivalent background; College degree or equivalent work experience in Transportation preferred
• Supervisory experience in the trucking industry, preferably LTL (one year preferred)
• One year experience of Transportation Dispatch experience required.
• Transportation experience with analysis of freight movement, logistics, handling, coordination & scheduling highly preferred
• Knowledge of Dept. of Transportation and safety regulations
• Strong communication skills
• Proficiency in MS Word, Excel, Access, TMW Software & PowerPoint
• Customer Service experience with internal and external customers
• Must be self- directed with strong analytical & problem solving skills
• Good geographic knowledge of the U.S.
• Must be able to work non-traditional schedules in support of a 7 day / 24 hour operation which will include nights and weekend shifts and must be flexible to include holidays & ability to work in any weather condition
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.