Central Dispatch Lead – LTL Freight Operations

Estes Express; Richmond (VA); On-site; USD 60,000 - 76,000; Full time

Job summary

Estes Express Lines is seeking a Central Dispatch Supervisor in Richmond, VA to manage daily workloads of over-the-road drivers and ensure on-time freight movement. You will balance loads, monitor efficiency, and coordinate with Service Center management to achieve service and cost goals.

The role requires extensive dispatch experience, strong communication, familiarity with DOT rules, and the ability to work nights, weekends, and holidays as part of a 7-day operation.

Qualifications

• High School Diploma or GED or equivalent background; College degree or equivalent work experience in Transportation preferred
• Supervisory experience in trucking, preferably LTL (one year preferred)
• One year experience of Transportation Dispatch experience required.
• Transportation experience with analysis of freight movement, logistics, handling, coordination & scheduling highly preferred
• Knowledge of DOT and safety regulations
• Strong communication skills
• Proficiency in MS Word, Excel, Access, TMW Software & PowerPoint
• Customer Service experience with internal and external customers
• Must be self- directed with strong analytical & problem solving skills
• Good geographic knowledge of the U.S.
• Must be able to work non-traditional schedules including nights & weekends & holidays
• Must be able to lift approximately 20 lbs.
• Must comply with all company policies & Code of Conduct
• Must interact well with others
• Must work independently or in a team setting
• Must handle tight deadlines in a high-volume environment with multiple priorities
• Must pass pre-employment drug screen and background check
• Must be authorized to work in the United States

Responsibilities

• Supervises and assigns drivers and vehicles to convey freight; resolves routing issues
• Plan dispatches to meet cost and service goals; identify problems & resolutions
• Conducts analysis and directs driver assignments; schedules load consolidation
• Dispatches Line Haul drivers to move freight within service standards
• Coaches drivers; provides performance feedback to Service Center Managers
• Dispatches drivers per customer requests & DOT regulations
• Interacts with Field Supervision, Drivers, and center management
• On-the-job training period typically 3-6 months
• Regular attendance is required
• May perform other duties as assigned

Skills

Supervisory experience

Analytical thinking

Strong communication skills

Self-directed

Teamwork

Time management

Education

High School Diploma/GED

College degree or equivalent in Transportation

Tools

MS Word

Excel

Access

TMW Software

PowerPoint

Job description

Estes Express Lines is seeking a Central Dispatch Supervisor in Richmond, VA to manage daily workloads of over-the-road drivers and ensure on-time freight movement. You will balance loads, monitor efficiency, and coordinate with Service Center management to achieve service and cost goals.

The role requires extensive dispatch experience, strong communication, familiarity with DOT rules, and the ability to work nights, weekends, and holidays as part of a 7-day operation.