Dispatch & Operations Coordinator (Tempe)

DH Pace Company; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Holidays

Life insurance

Disability insurance

401(k) match

HSA

FSA

Voluntary benefits

Employee discounts

Competitive pay

Job summary

DH Pace Company, Inc. seeks a Department Coordinator at our Tempe, AZ location to support daily operations, coordinate service schedules, and ensure exceptional customer service.

You will manage dispatch activities, maintain documentation, and facilitate communication between technicians, customers, and internal teams. The ideal candidate is organized, detail-oriented, and able to multitask in a fast-paced environment.

Qualifications

• High School Diploma or GED required; at least one year of relevant experience preferred.
• Proficiency in Microsoft Office Suite.
• Strong organizational and time management skills, with the ability to efficiently manage multiple tasks and priorities.
• Excellent verbal and written communication skills, with a strong focus on customer service.
• Must be highly reliable, self-motivated, goal-oriented, and able to work effectively in a fast-paced environment.
• Ability to communicate professionally with customers, supervisors, and internal teams while maintaining a positive attitude.

Responsibilities

• Build effective dispatch schedules by evaluating service needs and technician skills to ensure efficient service delivery.
• Manage the dispatch process by coordinating with managers, customers, subcontractors, and internal departments.
• Monitor dispatch pools and coordinate with the warehouse to ensure necessary parts are staged and available for service.
• Handle incoming phone calls from technicians and customers professionally and efficiently, providing timely assistance.
• Manage internal and external email communications to ensure accurate and timely responses.
• Update and maintain work orders throughout the duration of projects to ensure accurate documentation.
• Audit paperwork for accuracy and completeness, and regularly review relevant business reports.
• Create and manage various types of service and sales requests.
• Maintain effective communication with colleagues and customers to support daily operations and customer satisfaction.
• Work overtime as required.
• Other duties as assigned.

Skills

Microsoft Office

Time management

Communication skills

Customer service

Multitasking

Education

High School Diploma or GED

Job description

DH Pace Company, Inc. seeks a Department Coordinator at our Tempe, AZ location to support daily operations, coordinate service schedules, and ensure exceptional customer service.

You will manage dispatch activities, maintain documentation, and facilitate communication between technicians, customers, and internal teams. The ideal candidate is organized, detail-oriented, and able to multitask in a fast-paced environment.